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Ricoh 2018 [14-01], [14-09], [14-33], [15-01], network problems, network problems, network problems, network problems, Check whether there are any

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Troubleshooting

		Message	Causes and solutions

		Check whether there are any	Cannot find the DNS server or SMTP server.
		network problems.	• Check the DNS server is correctly pro-
		[14-01]	grammed using the Web browser. See the
			Web browser's Help.
			• Check the SMTP server is correctly pro-
			grammed using the Web browser. See the
			Web browser's Help.
			• Check the LAN cable is correctly connected
			to the machine. See "Connecting the Net-
			work Cable to the Network", Network
			Guide.
			• Check the network connection and radio
			wave status.
			• Consult your network administrator.

		Check whether there are any	E-mail transmission was refused by SMTP au-
		network problems.	thentication or POP before SMTP authentica-
5		[14-09]	tion.
5		[14-09]	• Check the user name and password for
			• Check the user name and password for
			SMTP or POP before SMTP authentication
			are correctly programmed in Fax Mail Re-
			ception Account under File Transfer in Sys-
			tem Settings. See "Settings You Can
			Change with User Tools-File Transfer",
			Network Guide.
			• Check the user name and password of the
			e-mail account are correctly programmed
			from Fax Mail Reception Account under
			File Transfer in System Settings. See "Set-
			tings You Can Change with User Tools-File
			Transfer", Network Guide.
			• Consult your network administrator.

		Check whether there are any	No machine's e-mail address is programmed.
		network problems.	• Check the fax machine's e-mail address is
		[14-33]	correctly programmed from Fax Mail Re-
			ception Account under File Transfer in Sys-
			tem Settings. See "Settings You Can
			Change with User Tools-File Transfer",
			Network Guide.
			• Consult your network administrator.

		Check whether there are any	No POP3/IMAP4 server's address is pro-
		network problems.	grammed.
		[15-01]	• Check the host name or IP address of the
			POP3/IMAP4 server is correctly pro-
			grammed using the Web browser. See the
			Web browser's Help.
			• Consult your network administrator.

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Contents

FAX Option Type Operating Instructions Facsimile Reference <Basic Features Getting Started Page Manuals for This Machine ❖Manuals for DeskTopBinder Lite [Setup] [Start] ❖Manuals for ScanRouter V2 Lite ❖Other manuals TABLE OF CONTENTS Searching for a Destination 3. Using Internet Fax Functions Internet Fax Functions Canceling Internet Fax Transmission 4. Programming NOTICE -Noticeabout the Telephone Consumer Protection Act (Valid in USA only) Note to users in Canada -Note: Remarque concernant les utilisateurs au Canada -Avertissement: Important Safety Instructions Caution How to Read This Manual Symbols Names of Major Option Page 1. Getting Started Control Panel 11.{On Hook Dial} key Use to dial a number while hearing tone 12.{User Tools/Counter} key Use to change default or operation pa 1 rameters according to the operating con- ditions Reading the Display 1.Machine status or currently se- lected function 2.Message ❖When Internet Fax Setting is ON 1.Switches the destination be- tween fax number and e-mailad- dress 3.Destination entry Communication display ❖ Memory Transmission (fax transmission) ❖Reception ❖Immediate Transmission ❖TX Mode User code entry display 2. Faxing Transmission Modes Switching between Memory Transmission and Immediate Transmission Transmission Mode [Home Position] [Key Operator Tools] Placing Originals Placing a Single Original on the Exposure Glass Placing Originals in the Optional ADF or ARDF A Adjust the document guide to match the size of the originals B Align the edges of the originals and stack them in the ADF or ARDF face up 1.Limit mark 2.Document guide C Remove the original and replace it on the exposure glass D Press the {Start} key -Specifyingthe Original Size Manually Staet If the Machine Cannot Detect the Size of Your Original Original sizes difficult to detect ❖Metric Version ❖Inch Version Memory Transmission Memory Transmission A Make sure that Memory Trans. indicator lights D Specify a destination ❒If it is not, press the {Transmis- sion Mode} key B Place the original in the ADF or ARDF, or on the exposure glass F Specify a destination 2Note [Delete] G Press the {Start} key -Sendingoriginals using the exposure glass Canceling a Memory Transmission While the Original Is Being Scanned While the Original Is Being Transmitted or Before the Transmission Is Started C Press [Stop TX] 2D Press [Delete] [No] Immediate Transmission C Select the scan settings you re- quire E Press the {Start} key Page Canceling an Immediate Transmission Before You Have Pressed {Start} Key After You Have Pressed {Start} Key Scan Settings Resolution Original Type Image Density (Contrast) When placing originals in the optional ADF or ARDF Specifying a Destination Entering a Fax Number Using the Tone function with On Hook Dial Entering an E-mailAddress Using the Destination List Specifying a destination using the Quick Dial key A Press the Quick Dial key in which the destination's number is pro- grammed B Press the {Start} key Specifying a group of destinations using the Quick Dial key A Place the original, and then select the scan settings you require Checking the Specified Destination A Make sure the destination name appears on the display B Press the {Check Destination} key D Press the {OK} key when confirmation is complete Searching for a Destination Search by Destination Name Selecting from Destination List Specifying a Registration Number Search by Fax Number Search by E-mailAddress E Enter an e-mailaddress to search for H Select the e-mailaddress to specify using {U} or {T} "Entering Text", General Settings Guide You can search with a part of the Reception 3. Using Internet Fax Functions Internet Fax Functions Internet Fax Precautions Functions Not Supported by E-mailTransmission Functions Not Supported by E-mailReception T.37 Full Mode Page Transmitting Internet Fax To enter the subject directly Setting Return Receipt To enter the programmed subject F Select the scan settings you re quire G Enter the e-mailaddress H To send the same document to multiple destinations, press [Add Dest] I Specify the next destination J Press the {Start} key -Aboutthe E-mailSubject -E-mailText Confirming Reception Canceling Internet Fax Transmission Scanned Receiving Internet Fax Auto E-mailReception Manual E-mailReception E-mailis in the server E-mailis not in the server Received Images 4. Programming Initial Settings and Adjustments ❖Own Fax Number (facsimile number of sender) Programming A Press the {User Tools/Counter} key B Select [Fax Features] using {U} or {T}, and then press the {OK} key Programming a Fax Header Programming an Own Name Programming an Own Fax Number Editing Deleting Programming Fax Numbers and E-mailaddresses 5. Troubleshooting Adjusting the Volume G You can adjust the volume using {W} or {V} I Press the {User Tools/Counter} key When {Facsimile} Key Is Lit in Red When Toner Runs Out Error Messages and Their Meanings Check whether there are any network problems [14-01] [14-09] [14-33] [15-02] [15-03] [15-11] [15-12] -Outof paper display message -Networkerror display message Solving Problems Receiving "Exceeded max. E mail size" error When Things Don't Go as Expected INDEX Page Page Page Page ❖FCC Requirements