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Ricoh 2018 Solving Problems, Solving Problems, This table lists some common problems and their solutions

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Solving Problems

Solving Problems

This table lists some common problems and their solutions.

Problem		Causes and solutions	Reference

Image background appears		Adjust scan density.	p.31 “Image Density (Con-
dirty when received at the			trast)”
other end. Images from the
back page appear.

Printed or sent image contains		The ADF or ARDF or expo-	“Maintaining Your Machine”,
spots.		sure glass is dirty. Clean them.	Copy Reference
		Make sure that ink or correc-
		tion fluid is dry before placing
		originals.

Received image is too light.		Request the sender to increase	---
		image density.


		When using moist, rough, or	“Copy Paper”, General Set-		5
		When using moist, rough, or	“Copy Paper”, General Set-
		processed paper, the printed	tings Guide
		processed paper, the printed	tings Guide
		image may be partly invisible.
		Only use recommended pa-
		per.

		When D appears on the dis-	“DAdding Toner”, Copy Ref-
		play, toner is beginning to run	erence
		out. Replace the toner car-
		tridge soon.

The machine failed to print re-		If this happened when the re-	p.38 “Substitute Reception”,
ceived fax messages.		ceive file indicator was lit, a	Facsimile Reference <Advanced
		problem such as run out of pa-	Features>
		per or toner might disable
		printing.

		When Bis lit, load paper into	"Loading Paper", Copy Refer-
		the tray.	ence

Message appears blank at the		The original was placed up-	p.15 “Placing Originals”
other end.		side down. Place it properly.

Both transmission and receiv-		Make sure that the modular	p.106 “Connecting the Ma-
ing are impossible.		cord is correctly connected.	chine to a Telephone Line and
			Telephone”, Facsimile Refer-
			ence <Advanced Features>

		The terminal adaptor setting	---
		is incorrect. Check the setting.

Transmission is possible,		The optional terminal adaptor	---
though receiving is impossi-		setting is incorrect. Check the
ble.		setting.

Receiving is possible, though		The optional terminal adaptor	---
transmission is impossible.		setting is incorrect. Check the
		setting.

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Contents

FAX Option Type Operating Instructions Facsimile Reference <Basic Features Getting Started Page Manuals for This Machine ❖Manuals for DeskTopBinder Lite [Setup] [Start] ❖Manuals for ScanRouter V2 Lite ❖Other manuals TABLE OF CONTENTS Searching for a Destination 3. Using Internet Fax Functions Internet Fax Functions Canceling Internet Fax Transmission 4. Programming NOTICE -Noticeabout the Telephone Consumer Protection Act (Valid in USA only) Note to users in Canada -Note: Remarque concernant les utilisateurs au Canada -Avertissement: Important Safety Instructions Caution How to Read This Manual Symbols Names of Major Option Page 1. Getting Started Control Panel 11.{On Hook Dial} key Use to dial a number while hearing tone 12.{User Tools/Counter} key Use to change default or operation pa 1 rameters according to the operating con- ditions Reading the Display 1.Machine status or currently se- lected function 2.Message ❖When Internet Fax Setting is ON 1.Switches the destination be- tween fax number and e-mailad- dress 3.Destination entry Communication display ❖ Memory Transmission (fax transmission) ❖Reception ❖Immediate Transmission ❖TX Mode User code entry display 2. Faxing Transmission Modes Switching between Memory Transmission and Immediate Transmission Transmission Mode [Home Position] [Key Operator Tools] Placing Originals Placing a Single Original on the Exposure Glass Placing Originals in the Optional ADF or ARDF A Adjust the document guide to match the size of the originals B Align the edges of the originals and stack them in the ADF or ARDF face up 1.Limit mark 2.Document guide C Remove the original and replace it on the exposure glass D Press the {Start} key -Specifyingthe Original Size Manually Staet If the Machine Cannot Detect the Size of Your Original Original sizes difficult to detect ❖Metric Version ❖Inch Version Memory Transmission Memory Transmission A Make sure that Memory Trans. indicator lights D Specify a destination ❒If it is not, press the {Transmis- sion Mode} key B Place the original in the ADF or ARDF, or on the exposure glass F Specify a destination 2Note [Delete] G Press the {Start} key -Sendingoriginals using the exposure glass Canceling a Memory Transmission While the Original Is Being Scanned While the Original Is Being Transmitted or Before the Transmission Is Started C Press [Stop TX] 2D Press [Delete] [No] Immediate Transmission C Select the scan settings you re- quire E Press the {Start} key Page Canceling an Immediate Transmission Before You Have Pressed {Start} Key After You Have Pressed {Start} Key Scan Settings Resolution Original Type Image Density (Contrast) When placing originals in the optional ADF or ARDF Specifying a Destination Entering a Fax Number Using the Tone function with On Hook Dial Entering an E-mailAddress Using the Destination List Specifying a destination using the Quick Dial key A Press the Quick Dial key in which the destination's number is pro- grammed B Press the {Start} key Specifying a group of destinations using the Quick Dial key A Place the original, and then select the scan settings you require Checking the Specified Destination A Make sure the destination name appears on the display B Press the {Check Destination} key D Press the {OK} key when confirmation is complete Searching for a Destination Search by Destination Name Selecting from Destination List Specifying a Registration Number Search by Fax Number Search by E-mailAddress E Enter an e-mailaddress to search for H Select the e-mailaddress to specify using {U} or {T} "Entering Text", General Settings Guide You can search with a part of the Reception 3. Using Internet Fax Functions Internet Fax Functions Internet Fax Precautions Functions Not Supported by E-mailTransmission Functions Not Supported by E-mailReception T.37 Full Mode Page Transmitting Internet Fax To enter the subject directly Setting Return Receipt To enter the programmed subject F Select the scan settings you re quire G Enter the e-mailaddress H To send the same document to multiple destinations, press [Add Dest] I Specify the next destination J Press the {Start} key -Aboutthe E-mailSubject -E-mailText Confirming Reception Canceling Internet Fax Transmission Scanned Receiving Internet Fax Auto E-mailReception Manual E-mailReception E-mailis in the server E-mailis not in the server Received Images 4. Programming Initial Settings and Adjustments ❖Own Fax Number (facsimile number of sender) Programming A Press the {User Tools/Counter} key B Select [Fax Features] using {U} or {T}, and then press the {OK} key Programming a Fax Header Programming an Own Name Programming an Own Fax Number Editing Deleting Programming Fax Numbers and E-mailaddresses 5. Troubleshooting Adjusting the Volume G You can adjust the volume using {W} or {V} I Press the {User Tools/Counter} key When {Facsimile} Key Is Lit in Red When Toner Runs Out Error Messages and Their Meanings Check whether there are any network problems [14-01] [14-09] [14-33] [15-02] [15-03] [15-11] [15-12] -Outof paper display message -Networkerror display message Solving Problems Receiving "Exceeded max. E mail size" error When Things Don't Go as Expected INDEX Page Page Page Page ❖FCC Requirements