Troubleshooting

 

 

Problem

Causes and solutions

Reference

 

 

 

 

 

 

 

When using On Hook Dial or

If the machine fails to detect

p.18 “If the Machine Cannot

 

 

Manual Dial, "Receiving"

the size of the original when

Detect the Size of Your Origi-

 

 

appears and transmission is

the {Start} key is pressed, it

nal”

 

 

not allowed.

performs a receiving opera-

 

 

 

 

tion.

 

 

 

 

 

 

 

 

All fax messages stored in

When about one hour passes

p.102 “Turning Off the Main

 

 

memory have been lost. Those

after power of the machine is

Power/In Case of a Power

 

 

messages include ones stored

turned off, all fax messages

Failure”, Facsimile Reference

 

 

through Memory Transmis-

stored in memory are lost. If

<Advanced Features>

 

 

sion/Reception or Substitute

any messages have been lost

 

 

 

Reception.

for this reason, a Power Fail-

 

 

 

 

ure Report is automatically

 

 

 

 

printed when the machine is

 

 

 

 

turned on. If fax messages

 

 

 

 

stored for Memory Transmis-

 

 

 

 

sion have been lost, check the

 

 

 

 

destinations and resend the

 

 

 

 

messages. If fax messages re-

 

5

 

 

 

 

 

ceived through Memory or

 

 

 

 

Substitute Reception have

 

 

 

 

been lost, ask the senders to

 

 

 

 

resend the messages.

 

 

 

 

 

 

 

 

Transmission failed due to

If the e-mail size specified on

p.73 “E-mail Settings”, Facsim-

 

 

"Exceeded max. E-

the machine is exceeded, an

ile Reference <Advanced Fea-

 

 

mail size" error.

Internet Fax document cannot

tures>

 

 

 

be sent. Set Max. E-mail Size

 

 

 

 

to OFF, or specify the maxi-

 

 

 

 

mum e-mail size to a larger

 

 

 

 

value. Then, resend the docu-

 

 

 

 

ment.

 

 

 

 

 

 

 

 

Other fax machine's name is

When a destination is pro-

 

 

 

not correctly printed or dis-

grammed in the Address

 

 

 

played.

Book using SmartDeviceMon-

 

 

 

 

itor for Admin or Web brows-

 

 

 

 

er, in some languages, the

 

 

 

 

programmed destination may

 

 

 

 

not print or display correctly.

 

 

 

 

When this happens, use ASCII

 

 

 

 

characters (for example: a-z, 0-

 

 

 

 

9).

 

 

 

 

 

 

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