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20
Troubleshooting When Using the Copy Function
When You Cannot Make Copies As Wanted
This section describes likely causes of and possible solutions for unclear copies.
❖ Basic
Problem | Cause | Solution |
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Misfeeds occur frequently. | The number of sheets | Load paper only as high as the upper |
| loaded exceeds the ca- | limit mark on the paper tray or bypass |
| pacity of the machine. | tray. See p.73 “Loading Paper” and |
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| “Copying from the Bypass Tray”, |
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| Copy/Document Server Reference. |
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Misfeeds occur frequently. | The paper is damp. | Use paper that has been stored in the |
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| recommended temperature and humid- |
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| ity condition. See “Copy Paper”, About |
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| This Machine. |
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Misfeeds occur frequently. | The paper is too thick or | Use recommended paper. See “Copy |
| too thin. | Paper”, About This Machine. |
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Misfeeds occur frequently. | The copy paper is wrin- | Use recommended paper. Use paper |
| kled or has been fold- | that has been stored in the recommend- |
| ed/creased. | ed temperature and humidity condi- |
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| tion. See “Copy Paper”, About This |
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| Machine. |
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Misfeeds occur frequently. | Printed paper is being | Use recommended paper. Do not use |
| used. | paper that has been already copied or |
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| printed onto. See “Copy Paper”, About |
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| This Machine. |
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Copy paper becomes | The paper is damp. | Use paper that has been stored in the |
creased. |
| recommended temperature and humid- |
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| ity condition. See “Copy Paper”, About |
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| This Machine. |
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Copy paper becomes | The paper is too thin. | Use recommended paper. See “Copy |
creased. |
| Paper”, About This Machine. |
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Copies are not stapled. | There are jammed sta- | Remove jammed staples. See p.95 “Re- |
| ples in the stapler. | |
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Copies are not stapled. | The number of copies ex- | Check the stapler capacity. See “Supple- |
| ceeds the capacity of the | mentary Information”, Copy/Docu- |
| stapler. | ment Server Reference. |
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Copies are not stapled. | Copy paper is curled. | Turn the copy paper over in the tray. |
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Staples are wrongly posi- | Originals are not set cor- | Check the correct position to place the |
tioned. | rectly. | originals. See “Staple”, Copy/Docu- |
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| ment Server Reference. |
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You cannot combine sev- | Selected functions can- | Check the combination of functions and |
eral functions. | not be used together. | make the settings again. See “Function |
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| Compatibility”, Copy/Document Serv- |
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| er Reference. |
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