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20

Troubleshooting When Using the Copy Function

When You Cannot Make Copies As Wanted

This section describes likely causes of and possible solutions for unclear copies.

Basic

Problem

Cause

Solution

 

 

 

Misfeeds occur frequently.

The number of sheets

Load paper only as high as the upper

 

loaded exceeds the ca-

limit mark on the paper tray or bypass

 

pacity of the machine.

tray. See p.73 “Loading Paper” and

 

 

“Copying from the Bypass Tray”,

 

 

Copy/Document Server Reference.

 

 

 

Misfeeds occur frequently.

The paper is damp.

Use paper that has been stored in the

 

 

recommended temperature and humid-

 

 

ity condition. See “Copy Paper”, About

 

 

This Machine.

 

 

 

Misfeeds occur frequently.

The paper is too thick or

Use recommended paper. See “Copy

 

too thin.

Paper”, About This Machine.

 

 

 

Misfeeds occur frequently.

The copy paper is wrin-

Use recommended paper. Use paper

 

kled or has been fold-

that has been stored in the recommend-

 

ed/creased.

ed temperature and humidity condi-

 

 

tion. See “Copy Paper”, About This

 

 

Machine.

 

 

 

Misfeeds occur frequently.

Printed paper is being

Use recommended paper. Do not use

 

used.

paper that has been already copied or

 

 

printed onto. See “Copy Paper”, About

 

 

This Machine.

 

 

 

Copy paper becomes

The paper is damp.

Use paper that has been stored in the

creased.

 

recommended temperature and humid-

 

 

ity condition. See “Copy Paper”, About

 

 

This Machine.

 

 

 

Copy paper becomes

The paper is too thin.

Use recommended paper. See “Copy

creased.

 

Paper”, About This Machine.

 

 

 

Copies are not stapled.

There are jammed sta-

Remove jammed staples. See p.95 “Re-

 

ples in the stapler.

moving Jammed Staples”.

 

 

 

Copies are not stapled.

The number of copies ex-

Check the stapler capacity. See “Supple-

 

ceeds the capacity of the

mentary Information”, Copy/Docu-

 

stapler.

ment Server Reference.

 

 

 

Copies are not stapled.

Copy paper is curled.

Turn the copy paper over in the tray.

 

 

 

Staples are wrongly posi-

Originals are not set cor-

Check the correct position to place the

tioned.

rectly.

originals. See “Staple”, Copy/Docu-

 

 

ment Server Reference.

 

 

 

You cannot combine sev-

Selected functions can-

Check the combination of functions and

eral functions.

not be used together.

make the settings again. See “Function

 

 

Compatibility”, Copy/Document Serv-

 

 

er Reference.