
When You Cannot Send or Receive Fax Messages As Wanted
❖ Printing
Problem | Cause | Solution |
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Background of received | Image density is too high. | Adjust scan density. See “Image |
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images appears dirty. |
| Density (Contrast)”, Facsimile |
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Images from the back of |
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the page appear. |
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Received image is too | When using moist, rough, or pro- | Only use recommended paper. |
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light. | cessed paper, areas of print may | See “Copy Paper”, About This |
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| not be fully reproduced. | Machine. |
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Received image is too | When D is blinking, toner is be- | Add toner. See p.81 “Adding |
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light. | ginning to run out. |
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Received image is too | • The image density has been | • Request the sender to increase |
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light. | set too low. | image density. |
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| • The original of the transmit- | • Request the sender to reprint |
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| ted fax was printed on paper | the original on thicker paper |
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| that is too thin. | and fax it again. |
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❖ Others |
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Problem | Cause | Solution |
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All fax documents | When about one hour passes af- | If any documents have been lost |
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stored in memory have | ter power to the machine is | for this reason, a Power Failure |
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been lost. Those docu- | turned off, all fax documents | Report is automatically printed |
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ments include ones | stored in memory are lost. | when the machine is turned on. If |
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stored through Memo- |
| fax documents stored for Memo- |
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ry Transmission/Re- |
| ry Transmission have been lost, |
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ception, Confidential |
| check the destinations and resend |
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Reception, Substitute |
| the documents. If fax documents |
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Reception, or Auto |
| received through Memory, Con- |
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Document. |
| fidential or Substitute Reception |
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| have been lost, ask the senders to |
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| resend the documents. If Auto |
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| Documents have been lost, repro- |
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| gram them. See p.40 “Turning Off |
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When a correct pass- | Documents are locked by a secu- | Contact the administrator. |
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word is entered, you | rity function if incorrect pass- |
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cannot print documents | words are entered a certain |
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that appear in the confi- | number of times. |
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dential box or bulletin |
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board box, or transmit |
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/ print out stored docu- |
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ments. |
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[ProgDest] or [Manual In- | This function is made unavail- | Contact the administrator. |
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put] does not appear. | able by the enhanced security |
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| function. |
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