5.Troubleshooting When Using the Scanner Function
This chapter describes likely causes of and possible solutions for scanner function problems.
When Scan Results Are Not As Expected
This section describes causes and remedies when scan results are not as expected.
Problem | Cause | Solution |
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The scanned image is | The exposure glass or the expo- | Clean these parts. See p.101 |
dirty. | sure glass cover is dirty. | |
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The image is distorted | The original was moved during | Do not move the original during |
or out of position. | scanning. | scanning. |
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The image is distorted | The original was not pressed flat | Check that the original is pressed |
or out of position. | against the exposure glass. | flat against the exposure glass. |
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The scanned image is | The original was placed upside | Place the original in the correct |
upside down. | down. | orientation. See “Placing Origi- |
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| nals”, Copy/Document Server |
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| Reference. |
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No image results from | The original was placed with the | When the original is placed di- |
scanning. | front and back reversed. | rectly on the exposure glass, the |
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| side to be scanned must face |
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| down. When the original is fed |
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| via the ADF, the side to be |
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| scanned must face up. See “Plac- |
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| ing Originals”, Copy/Document |
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| Server Reference. |
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The scanned image | • If you scan originals using | Scanning at a higher resolution |
contains white spaces. | functions other than the net- | may reduce the margins. |
| work TWAIN scanner func- |
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| tion, certain paper size and |
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| resolution settings may pro- |
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| duce scanned images that are |
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| larger than the specified size |
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| because of margins being add- |
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| ed to the sides. |
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| • If the File Format Converter |
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| (optional ) is installed, the |
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| margins may become wider. |
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Reference
“Placing Originals”, Copy/Document Server Reference
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