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| When a Message Is Displayed |
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Message | Cause |
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Fatal error has | An unrecoverable error has | Contact your service representative. |
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occurred in the | occurred on the machine. |
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scanner. |
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Cannot connect to | An access mask is set. | Contact the network or scanner administrator. |
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the scanner. |
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Check the network |
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Access Mask set- |
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tings in User |
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Tools. |
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Scanner is not | The ADF cover is open. | Check whether the ADF cover is closed. |
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ready. Check the |
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scanner and the |
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options. |
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Insufficient mem- | Scanner memory is in- | • Reset the scan size. |
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ory. Reduce the | sufficient. | • | Lower the resolution. |
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scanning area. |
| • | Set with no compression. See the |
| 5 |
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| TWAIN Driver Help. |
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| The problem may be due to the follow- |
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| ing cause: |
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| • “The Relationship between the Reso- |
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| lution and the Scanning Area” chart |
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| in Help for halftone scanning might |
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| not always apply. Scanning cannot |
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| be performed if large values are set |
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| for brightness when using halftone |
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| or high resolution. |
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Insufficient mem- | When a paper misfeed | After the misfed paper has been re- |
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ory. Reduce the | occurs in the machine | moved, proceed with scanning. |
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scanning area. | during printing, scanning |
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| cannot be performed. |
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Cannot find "XXX" | • The main power | • Check whether the main power |
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scanner used for | switch of the previ- |
| switch of the scanner used for the |
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the previous | ously used scanner is |
| previous scan is turned off. |
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scan. "YYY" will | not set to “On”. | • Check whether the scanner used for |
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• The machine is not |
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be used instead. |
| the previous scan is connected to the |
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(“XXX” and “YYY” indi- | connected to the net- |
| network correctly. |
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work correctly. | • Deactivate the personal firewall of |
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cate scanner names.) |
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| the client computer. |
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| • Use an application such as telnet to |
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| make sure SNMPv1 or SNMPv2 is |
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| set as the machine’s protocol. See |
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| “Network Settings”, General Set- |
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| tings Guide and “Using telnet”, Net- |
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| work Guide. |
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| • Select the scanner used for the previ- |
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| ous scan. |
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