
When You Cannot Send or Receive Fax Messages As Wanted
When You Cannot Send or Receive Fax Messages As Wanted
This section describes likely causes of and possible solutions for transmission and
❖Transmission/Reception
Problem | Cause | Solution |
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Both transmission and | The modular cord is disconnected. | Make sure that the modular cord |
reception are impossible. |
| is correctly connected. See “Con- |
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| necting the Telephone Line”, |
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| General Settings Guide. |
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Both transmission and | The setting of the terminal adap- | Check the setting. |
reception are impossible. | tor used for ISDN connection is |
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| incorrect. |
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❖ Transmission
Problem | Cause | Solution |
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Document appears | The original was placed upside | Place it correctly. See “Placing |
blank at the other end. | down. | Originals”, Copy/Document |
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| Server Reference. |
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Printed or sent images | The ADF or exposure glass is | Clean them. See p.101 “Maintain- |
are spotty. | dirty. | |
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| Make sure that ink or correction |
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| fluid is dry before placing originals. |
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Transmission failed | If the | Set Max. |
due to “Exceeded max. | machine is too large, the Internet | the maximum |
Fax document cannot be sent. | larger value. Then, | |
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| document. See |
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| General Settings Guide. |
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When using On Hook | If the machine fails to detect the | Press [Scan Area], select the scan |
Dial or Manual Dial, | size of the original when the | area, and then resend the docu- |
“Receiving...” | {Start}key is pressed, it performs | ment. If you use On Hook Dial or |
appears and transmis- | a receiving operation. | Manual Dial frequently, it is rec- |
sion is not allowed. |
| ommended that you set “Receive |
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| documents by pressing the |
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| {Start}key when originals are not |
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| set.” to “Off” in User Parameters. |
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| If this is set to “Off”, when using |
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| Manual Dial you cannot receive |
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| by pressing the {Start} key. See |
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| “Parameter Settings”, General |
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| Settings Guide. |
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The entered login user name, log- | Check your login user name, log- | |
not work. | in password, or driver encryption | in password, or driver encryption |
| key is incorrect. | key, and enter them correctly. |
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| Contact the administrator. |
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