When You Cannot Send or Receive Fax Messages As Wanted

When You Cannot Send or Receive Fax Messages As Wanted

This section describes likely causes of and possible solutions for transmission and reception-related problems.

❖Transmission/Reception

Problem

Cause

Solution

 

 

 

Both transmission and

The modular cord is disconnected.

Make sure that the modular cord

reception are impossible.

 

is correctly connected. See “Con-

 

 

necting the Telephone Line”,

 

 

General Settings Guide.

 

 

 

Both transmission and

The setting of the terminal adap-

Check the setting.

reception are impossible.

tor used for ISDN connection is

 

 

incorrect.

 

 

 

 

❖ Transmission

Problem

Cause

Solution

 

 

 

Document appears

The original was placed upside

Place it correctly. See “Placing

blank at the other end.

down.

Originals”, Copy/Document

 

 

Server Reference.

 

 

 

Printed or sent images

The ADF or exposure glass is

Clean them. See p.101 “Maintain-

are spotty.

dirty.

ing Your Machine”.

 

 

Make sure that ink or correction

 

 

fluid is dry before placing originals.

 

 

 

Transmission failed

If the e-mail size specified on the

Set Max. E-mail Size to [Off], or set

due to “Exceeded max.

machine is too large, the Internet

the maximum e-mail size to a

E-mail size.” error.

Fax document cannot be sent.

larger value. Then, re-send the

 

 

document. See “E-mail Settings”,

 

 

General Settings Guide.

 

 

 

When using On Hook

If the machine fails to detect the

Press [Scan Area], select the scan

Dial or Manual Dial,

size of the original when the

area, and then resend the docu-

“Receiving...”

{Start}key is pressed, it performs

ment. If you use On Hook Dial or

appears and transmis-

a receiving operation.

Manual Dial frequently, it is rec-

sion is not allowed.

 

ommended that you set “Receive

 

 

documents by pressing the

 

 

{Start}key when originals are not

 

 

set.” to “Off” in User Parameters.

 

 

If this is set to “Off”, when using

 

 

Manual Dial you cannot receive

 

 

by pressing the {Start} key. See

 

 

“Parameter Settings”, General

 

 

Settings Guide.

 

 

 

LAN-Fax Driver does

The entered login user name, log-

Check your login user name, log-

not work.

in password, or driver encryption

in password, or driver encryption

 

key is incorrect.

key, and enter them correctly.

 

 

Contact the administrator.

 

 

 

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