Troubleshooting When Using the Facsimile Function

 

 

Message

Cause

Solution

 

 

 

 

 

 

 

Cannot scan to

The Copy or Document Server

To cancel the job in process, do the

 

 

send fax message

function is in use.

following, and then try faxing

 

 

as scanner is in

 

again.

 

 

use for other

 

Press [Exit], and then press the

 

 

function.

 

{Copy} or {Document Server} key.

 

 

 

 

Next press the {Clear/Stop} key.

 

 

 

 

When the message “[Stop] key

 

 

 

 

was pressed. Stop copy-

 

 

 

 

ing?” or “[Stop] key was

 

 

 

 

pressed. Stop storing?

3

 

 

 

appears, press [Stop].

 

 

You do not have

This user code is not allowed to

Contact the administrator.

 

 

the privileges

use the function selected.

 

 

 

to use this

 

 

 

 

function.

 

 

 

 

 

 

 

 

 

You do not have

This user code is not allowed to

If the message continues to be dis-

 

 

the privileges

use the function selected.

played and you cannot switch the

 

 

to use this

 

screen, press the {Energy Saver}

 

 

function.

 

key. Confirm that the display goes

 

 

 

off, and then press the {Energy Sav-

 

 

 

 

 

 

 

 

er} key again. The display will re-

 

 

 

 

turn to the user code entry display.

 

 

 

 

When printing under the copier or

 

 

 

 

printer function, press the {Energy

 

 

 

 

Saver} key only after printing has

 

 

 

 

finished.

 

 

 

 

 

 

 

Authentication

The entered login user name or

Inquire the user administrator for

 

 

has failed.

login password is not correct.

the correct login user name and

 

 

 

 

login password.

 

 

 

 

 

 

 

Authentication

The machine cannot perform

Contact the administrator.

 

 

has failed.

authentication.

 

 

 

 

 

 

 

 

The selected

You have tried to delete files

Files can be deleted by the person

 

 

file(s) which

without the authority to do so.

who created the file. To delete a file

 

 

you do not have

 

which you are not authorized to

 

 

access privi-

 

delete, contact the person who cre-

 

 

 

ated the file.

 

 

leges to could

 

 

 

 

 

 

 

not be deleted.

 

 

 

 

 

 

 

 

 

Updating the

The destination list is being up-

Wait until the message disappears.

 

 

destination

dated from the network using

Do not switch off the power while

 

 

list... Please

SmartDeviceMonitor for Ad-

this message is displayed.

 

 

wait. Specified

min. Depending on the number

 

 

 

of destinations to be updated,

 

 

 

destination(s)

 

 

 

there may be some delay before

 

 

 

or sender's name

 

 

 

you can resume operation. Op-

 

 

 

has been

erations are not possible while

 

 

 

cleared.

 

 

 

this message is displayed.

 

 

 

 

 

 

 

 

 

 

28