Manuals / Samsung / Mobile Devices / Mobile Device

Samsung GT-S5753HKEXEV, GT-S5753TIEXEV, GT-S5753TIEXXV, GT-S5753PWEXEV manual Troubleshooting

Models: GT-S5753PWEXEV GT-S5753HKEXEV GT-S5753HKEXXV GT-S5753TIEXEV GT-S5753PWEXXV GT-S5753TIEXXV

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Troubleshooting

When you turn on your device or while you are using the device, it prompts you to enter one of the following codes:

	Code	Try this to solve the problem:
		When the device lock feature is
	Password	enabled, you must enter the password
		you set for the device.
		When using the device for the first
		time or when the PIN requirement
	PIN	is enabled, you must enter the PIN
	PIN	supplied with the SIM or USIM card.
		supplied with the SIM or USIM card.
		You can disable this feature by using
		the PIN lock menu.

	Code	Try this to solve the problem:
		Your SIM or USIM card is blocked,
		usually as a result of entering your PIN
	PUK	incorrectly several times. You must
		enter the PUK supplied by your service
		provider.
		When you access a menu requiring the
	PIN2	PIN2, you must enter the PIN2 supplied
	PIN2	with the SIM or USIM card. For details,
		with the SIM or USIM card. For details,
		contact your service provider.

Your device displays "Service unavailable" or "Network error"

•When you are in areas with weak signals or poor reception, you may lose reception. Move to another area and try again.

•You cannot access some options without a subscription. Contact your service provider for more details.

112Troubleshooting

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Samsung GT-S5753HKEXEV, GT-S5753TIEXEV, GT-S5753TIEXXV, GT-S5753PWEXEV, GT-S5753PWEXXV, GT-S5753HKEXXV manual Troubleshooting

Contents

To install Kies PC Sync GT-S5753E Read me first Using this manual Please keep this manual for future reference Instructional icons Trademarks CopyrightSquare brackets-device keys for example Copyright 2010 Samsung Electronics Using this manual Contents Entertainment 109 102110 111 Unpack Install the SIM or Usim card and batteryAssembling Gold-colored contacts facing up To turn it off Remove the back coverSome menus Card slot Insert the battery Replace the back cover Charge the battery Device ›› Charge with the travel adapterMultifunction jack Outlet ›› Charge with the PC data cable Insert a memory card optional Locks in place ›› Remove the memory cardFacing up Hook it over the small projection Attach a hand strap optional›› Format the memory card To turn on your device Press and hold Getting startedTurn your device on and off ›› Device layout Get to know your device ›› Idle screen ››Keys Your region or service provider Call missed ››Indicator iconsIcon Definition Wlan connected ›› Shortcuts panel Battery power levelNormal profile activated Silent profile activated Use the touch screen Lock or unlock the touch screen and keys Access menusTo access your device’s menus ›› Add new main menu screens Applications ›› Launch multiple applications›› Use the task manager Use widgets Menu mode, select Settings → Menu and widgets → Widget›› Open the widget toolbar ›› Manage web-based widgets ›› Switch to the silent profile ›› Adjust the volume of the key tonesCustomize your device ›› Add new panels to the idle screen ›› Adjust the brightness of the display ›› Set up a sound profile›› Select a wallpaper for the idle screen → Wallpaper ›› Lock your SIM or Usim card ›› Lock your deviceSelect Phone lock Done ›› Activate the mobile tracker Enter textChange the text input method Select Mobile tracker Change the text input mode Enter text using different input methodsOption Function Keypad Change the text input method Select Predictive text Copy and paste text Calling Communication›› Make and answer a call Make a call ›› Use options during a call ›› Use the headsetReject a call Call an international number To hide your image from the other party, select Camera off ›› Use options during a video callSelect → Transfer. You will be disconnected Select → Switch to headset ›› Use additional features›› View and dial missed calls Set auto rejection Make a fake call → Fake call → Fake call timer→ Fake call Select Use fake call voice → Record voice → Fake call Set call barring Use Fixed Dialing Number FDN modeSet call diverting ›› View call and message logs LogSet call waiting → Voice call → Call waiting ›› View the log manager ›› Send a text message ›› Set up an MMS profileMessages Profiles ›› Send a multimedia message → Broadcast messages ›› View a text or multimedia message→ Conversation view ›› Use message templates ›› Listen to voice mail messagesCreate a text template Create a multimedia template → My folders → Create ›› Set up an email account and profileSet up an email account Email profiles Select an email profile ›› View an email message ›› Send an email messageServer Compose Exchange server When you are finished, select DoneServer URL Use SSL Layer protocol to increase Security Social Hub Camera Entertainment›› Capture a photo Idle mode, press to turn on the camera Press to take a photo View the photo or video you captured last → Smile shot ›› Capture a photo in Smile shot mode → Panorama ›› Customize camera settings›› Capture a panoramic photo ›› Record a video Attaching to a multimedia message or for saving normally Press To start recording Select ›› Customize camcorder settingsVideo is saved automatically Upload Post the video to a community website or blog Video player Reset settings›› Play a video Recorded videos ›› Customize video player settings ›› Add music files to your device Music›› Play music Select a music file One file, or repeating all files Control playback with the following keys ›› Find music information ›› Create a playlist›› Add a song to the quick list → Settings ›› Customize music player settingsFM radio → Wish list FM radio scans and saves available stations automatically ›› Listen to the FM radio ›› Add a radio station to the favorites list ›› Record a song from the FM radio›› Save radio stations automatically ›› Download games and applications ›› Customize FM radio settingsGames Controls and options of games or applications may vary ›› Play games or launch applications ›› Find a contact Contacts›› Create a contact ›› Create your namecard ›› Set a favorite numberSave in My files Save the contact in My files Profile Accounts Calendar›› Create a group of contacts ›› Copy contacts ›› View events → Print via Bluetooth›› Create an event Task ›› Stop an event alarm›› Create a task ›› View tasks Memo ›› Stop a task alarmVoice recorder ›› Create a memo ›› Play a voice memo ›› Record a voice memo Web ›› Set up an internet profileInternet ›› Browse web pages End the internet connection Refresh the current web Update and read RSS feeds ›› Customize browser settings›› Bookmark your favorite web pages ›› Use the RSS reader Screen mode View modePassword Internet RSS update Activating the auto update Samsung Apps Community websites YouTubeMenu mode, select YouTube Family Bluetooth BluetoothYou can also open the shortcuts panel and select Bluetooth Connectivity Bluetooth → Search ›› Find and pair with other Bluetooth- enabled devices→ Settings → My phones visibility → Always on → Save ›› Receive data using the Bluetooth wireless feature ›› Send data using the Bluetooth wireless featureApplication or My files Select Select Done if necessary ›› Print data using the Bluetooth wireless feature Wi-Fi›› Use Remote SIM mode → Print via → Bluetooth, or select Wi-Fi ›› Activate the Wlan feature›› Find and connect to a Wlan ›› Customize the connection profile Mobile AP Mobile AP Network View or edit the network key toHide my Modem for another device ›› Use wireless networks for location Services ›› Activate the GPS featureSelect Enable network position → Yes ›› Enhance the GPS functionality ›› Find your location PC connections ›› Synchronize with Windows Media Player ›› Connect with Samsung KiesUSB → Samsung Kies → Set USB → DRM media → Set USB → Internet sharing → Set ›› Use your device as a wireless modem›› Connect as a mass storage device Clock Tools ›› Use the stopwatch ›› Use the count-down timerCalculator ›› Create a web account My accounts›› Delete or edit my accounts ›› Change the auto sync schedule ›› Supported file formats My files›› View a file M4a, wma → Edit Adjust an image›› Edit images Apply Insert a visual feature Print an image using the Bluetooth wireless feature Print an image using a USB connection›› Print an image ›› Set an image as your wallpaper ›› Search by keyword Search›› Search by date Change categories → data types Access the Settings menu SettingsOffline mode Menu mode, select Settings Message and Email Sound profilesCall General Display and light Menu and widgets Date and timeApplications Widget All calls ›› CallVoice call Video call General settings Customize the settings for messaging features›› Messages Keep a copy Set whether or not to save a copy of messages Push messages Receiving options Broadcast messages ›› EmailMy channels Select your favorite channels Sending options Default download format Select an email format ›› Calendar ›› Contacts›› Internet ›› Media player ›› Installation settings ›› Photo upload settingsSecurity ›› Samsung Apps Memory Change PIN Change the PIN used to access SIM or Usim data SIM applications ResetAbout phone Troubleshooting Ensure that your device is turned on Ensure that you have pressed the Dial key Ensure that you are not covering the built-in microphone Others cannot hear you speaking on a call Your device is hot if touched Error messages appear when opening music files Handle and dispose of batteries and chargers with care Safety precautions Turn off your device where prohibited Turn off your device when in an aircraft Proper care and use of your mobile device Do not use a flash close to the eyes of people or pets Use caution when using the device while walking or moving Specific Absorption Rate SAR certification information Correct disposal of this product Safety precautions