Symptom
Cause and Solution
You cannot poll another | • The fax machine you are polling may be using a poll |
machine. | code. |
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The incoming fax has blank | • The machine sending you the fax may be faulty. |
| |
spaces or you received a | • The fax machine sending you a fax may have a dirty scan |
glass. | |
| • A noisy phone line can cause line errors. |
| • Check your machine by making a copy. |
| • The cartridge toner may be empty. |
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|
Are some of the words on the | • The machine sending you the fax had a temporary |
incoming fax stretched? | document jam. |
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There are lines on the copies | • Check your scan glass for marks, and clean it. |
or documents you send. | See page 6.11. |
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|
The machine dials a number, | • The other fax machine may be turned off, out of paper, or |
but fails to make a connec- | cannot answer incoming calls. Speak with the other |
tion with another fax | machine operator and ask them to sort out the problem. |
machine. |
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|
You cannot store a document | • There may not be enough memory to store the document. |
in the memory. | If the display shows a ‘MEMORY FULL’ message, delete |
| any documents you no longer need from the memory, |
| then restore the document. |
|
|
Blank areas appear at the bot- | • You may have chosen the wrong paper settings in the user |
tom of each page or on other | options set up. See page 5.3 to choose a proper paper size. |
pages, with only a small strip |
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of text printed at the top. |
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6.8 Troubleshooting
