07-Troubleshooting 2000/04/03 3:03 PM Page 10

Symptom

Cause and Solution

You cannot poll another

• The fax machine you are polling may be using a poll

machine.

code.

 

 

The incoming fax has blank

• The machine sending you the fax may be faulty.

 

spaces or you received a

• The fax machine sending you a fax may have a dirty scan

poor-quality copy.

glass.

 

• A noisy phone line can cause line errors.

 

• Check your machine by making a copy.

 

• The cartridge toner may be empty.

 

 

Are some of the words on the

• The machine sending you the fax had a temporary

incoming fax stretched?

document jam.

 

 

There are lines on the copies

• Check your scan glass for marks, and clean it.

or documents you send.

See page 6.11.

 

 

The machine dials a number,

• The other fax machine may be turned off, out of paper, or

but fails to make a connec-

cannot answer incoming calls. Speak with the other

tion with another fax

machine operator and ask them to sort out the problem.

machine.

 

 

 

You cannot store a document

• There may not be enough memory to store the document.

in the memory.

If the display shows a ‘MEMORY FULL’ message, delete

 

any documents you no longer need from the memory,

 

then restore the document.

 

 

Blank areas appear at the bot-

• You may have chosen the wrong paper settings in the user

tom of each page or on other

options set up. See page 5.3 to choose a proper paper size.

pages, with only a small strip

 

of text printed at the top.

 

 

 

6.8 Troubleshooting

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Image 77
Samsung SF-5100 manual Symptom Cause and Solution