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Samsung UA55MU7000RXUM manual Finding the contact information for service, Requesting service

Models: QA75Q8CAMRXUM UA55MU8000RXUM QA65Q7FAMRXUM UA82MU8000RXUM QA55Q7CAMRXUM QA55Q7FAMRXUM UA65MU7000RXUM UA65MU8000RXUM QA65Q8CAMRXUM UA50MU7000RXUM QA65Q7CAMRXUM UA65MU8500RXUM UA65MU7350RXUM UA55MU8500RXUM UA49MU7350RXUM UA55MU7000RXUM QA88Q9FAMRXUM UA43MU7000RXUM UA55LS003ARXUM UA65LS003ARXUM QA75Q7FAMRXUM UA55MU7350RXUM UA75MU7000RXUM

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Finding the contact information for service

Settings Support About This TV

You can view the address of the Samsung website, the call centre phone number, your TV's model number, your TV's software version, Open Source Licence and other information you may need to get service support from a Samsung call agent or the Samsung website.

""	You can also view information by scanning the QR code of your TV.
""	You can also start this function by pressing and holding the	button for 5 or more seconds.

Requesting service

Settings Support Request Support

You can request service when you encounter a problem with the TV. Select the item matching the problem that you encountered, and then select Request Now or Schedule Appointment Send. Your service request will be registered. The Samsung Contact Centre will contact you to set up or confirm your service appointment.

"" This function is not available in specific geographical areas.

"" You must agree to the terms and conditions for the service request. "" This function requires an Internet connection.

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Samsung UA55MU7000RXUM Finding the contact information for service, Requesting service, Settings Support About This TV

Contents

Manual Contents TV Viewing Smart Features System and Support Picture and Sound Precautions and Notes Troubleshooting Using the accessibility menu Accessibility Guidance Quick Guides Connecting the Samsung Smart Remote to the TV Settings Using Smart Hub Art SourceSearch Apps Running Voice Interaction Using Voice Interaction Function does not operate for all apps Service Provider. Settings General Start Setup Read Before Using Voice InteractionPrecautions for voice interaction Requirements for using voice interaction Updating the TV’s Software Updating the TV’s software to the latest versionUpdating the TV automatically Getting support through Remote Management Settings Support Remote ManagementWhat is Remote Support? Getting Support Settings Support Request Support Finding the contact information for serviceRequesting service Settings Support About This TV Source Connection Guide Connection Guide You can connect an antenna cable to your TV Connecting an Antenna Aerial Establishing a wired Internet connection Connecting to the InternetConnecting to your Internet network Settings General Network Open Network Settings Try Now Settings General Network Open Network Settings Wireless Establishing a wireless Internet connection Settings General System Manager Device Name Settings General Network Network Status Try NowSettings General Network Reset Network Settings General Network Power On with Mobile Connecting to a Network via a Mobile Dongle No network cable found Troubleshooting Internet Connectivity IssuesTroubleshooting wired Internet connectivity issues IP auto setting failed Connected to a local network, but not to the Internet Troubleshooting wireless Internet connectivity issuesWireless network connection failed Unable to connect to a wireless router Connecting with an Hdmi cable Connecting Video Devices Component in / AV Component in / AV Audio Input and Output Connections Connecting with an Hdmi ARC cableConnecting with a digital audio optical cable Connecting through a wireless network Connecting a Computer Connecting Bluetooth DevicesConnecting through the Hdmi port ― Screen Sharing Hdmi Settings General System Connecting a Mobile Device Managing a Mobile Device Switching between external devices connected to the TVSharing content through the Smart View app Changing the input signal Add to Home Editing the name and icon of an external device Edit Information Using additional functions Connection NotesConnection notes for Hdmi Connection notes for audio devices Connection notes for mobile devices Connection notes for computers About the Samsung Smart Remote Remote Control and Peripherals Samsung Smart Remote Using the Universal Remote About the Samsung Smart Remote the Frame Samsung Smart Remote Using the Universal Remote Source Universal Remote Connecting to the Samsung Smart Remote Set Anynet+ HDMI-CEC to On Using Anynet+ HDMI-CECSettings General External Device Manager Anynet+ HDMI-CEC Read before connecting an Anynet+ HDMI-CEC device Controlling the TV with a Keyboard Connecting a USB keyboardConnecting a Bluetooth keyboard Using the keyboard Setting up the keyboard Entering Text using the On-Screen Qwerty Keyboard Using additional functions Smart Hub Smart Features Sound Output Picture ModeSound Mode Displaying the Home Screen Network Sleep Timer Launching the last used app automatically Settings General Smart Features Autorun Smart HubSettings General Smart Features Autorun Last App Launching Smart Hub automatically Creating and managing your Samsung account Using a Samsung accountTesting Smart Hub connections Resetting Smart Hub Signing in to a Samsung account Settings General System Manager Samsung Account Sign Deleting a Samsung account from the TV Signing out of your Samsung accountViewing the user agreement and privacy policy Using the Apps Service SignApp Search Installing and running an app Installing an appLaunching an app Select Add to Home Managing purchased or installed apps Removing an app Adding apps to the Home Screen Checking the app information details Reinstalling an app Locking and unlocking apps Moving apps Launching the e-Manual Using the e-ManualUsing the Internet Using the buttons in the e-Manual Samsung USB Playing pictures/video/music Options Playing media content Filter By Sort By Using Voice Interaction Read Before Using Voice Interaction Service Provider Settings General Start Setup Try Now Recording programmes Recording Programmes Viewing recorded programmes Managing the schedule recording list Setting Up a Schedule Viewing Setting up a schedule viewing for a channelSettings General System Manager Time Clock Set Editing a schedule viewing Using TimeshiftSetting the Schedule Viewing Time Canceling a schedule viewing Stop Recording / Stop Timeshift Edit Recording TimeRecord Go to Live TV Channel Type Using the Channel ListLive TV Channel List Favourites Live TV Channel List All Edit Channels Editing channelsRemoving registered channels Editing registered channels Select Favourites Creating a Personal Favourites ListRegistering channels as favourites Viewing and selecting channels on Favourites lists only Rearranging a favourites list Editing a Favourites ListAdding channels to favourites list Removing channels from a favourites list Restricting Viewing to Specific Channels Changing the broadcast signalTV-Viewing Support Functions Scanning for available channels Configuring advanced broadcasting settings Tuning broadcast signals manuallySelecting the broadcasting audio option Settings Broadcasting Expert Settings Fine Tune Fine-tuning analogue broadcastsSetting satellite system Tuning analogue channels Adjusting the Picture Quality Choosing a picture modeSettings Picture Picture Mode Try Now Configuring advanced picture settings Settings Picture Expert Settings Try NowLocal Dimming Contrast Enhancer HDR+ Mode Film ModeColour Tone Viewing UHD videos Setting the Viewing Environment for External DevicesUsing Hdmi black level Playing games on an optimised screen Standard Custom Settings Picture Picture Size Settings Picture Size Try NowPicture Support Functions Changing the picture size Fitting the picture to the screen Settings Picture Picture Size Settings Fit to screenAdjusting the picture size and/or position Settings Picture Picture Size Settings Zoom and Position Settings Sound Sound Mode Try Now Adjusting the Sound QualityChoosing a sound mode Configuring advanced sound settings Settings Sound Sound Output Speaker List Using the Sound Support FunctionsListening to the TV through Bluetooth devices Settings Sound Sound Output Try Now Listening to the TV through a Multiroom speaker Settings Sound Wi-Fi Speaker Surround Setup Try Now Setting the Time and Using the Timer Setting the current timeUsing the timers Reducing the energy consumption of the TV Settings General System Manager Auto Protection TimeSettings General Eco Solution Try Now Preventing screen burn Settings Support Software Update Try Now Scanning the TV and connected storage for malicious code Using Other FunctionsRunning the accessibility functions Protecting the TV from Hacking and Malicious Code Enabling voice guides for the visually impaired White text on black background high contrastEnlarging the font for the visually impaired Settings General Accessibility Multi-output Audio Learning about the remote control for the visually impairedSettings General Accessibility Learn TV Remote Settings General Accessibility Menu Learning Screen Configuring advanced system settings Settings Support Self Diagnosis Reset Restoring the TV to the factory settingsUsing the TV as a display model for retail stores Settings General System Manager Usage Mode Teletext Feature Typical Teletext Settings Support Remote Management Try Now Troubleshooting Settings Support Self Diagnosis Try Now Diagnosing TV operational issuesSettings Support About This TV Try Now Settings Support Request Support Try Now There Is a Problem with the Picture Testing the pictureSettings Support Self Diagnosis Start Picture Test See if Energy Saving Mode Settings General Eco Solution Testing the sound Settings Support Self Diagnosis Start Sound TestCant Hear the Sound Clearly My Computer Wont Connect There Is a Problem with the Broadcast Schedule Recording/Timeshift Function Isnt Working TV Wont Connect to the Internet Anynet+ HDMI-CEC to Off Anynet+ HDMI-CEC Isnt Working ARC Have Trouble Launching/Using Apps Want to Reset the TVMy File Wont Play Use these procedures to resolve other issues that may occur Other Issues Home Mode Before Using the Recording and Timeshift Functions Before using the recording and schedule recording functionsGeneral System Manager Time Clock Set Page Supported broadcasting audio options Before using the timeshift function Read Before Using Apps 102 Read Before Using the Internet 103 Limitations on use of photo, video, and music files Try Now Read Before Playing Photo, Video, or Music Files Supported internal subtitles Supported external subtitles Supported music formats and codecs Supported image formats and resolutions Svaf Supported video codecs Other restrictions Video decodersAudio decoders Picture sizes and input signals Read After Installing the TV Wireless security protocols Installing an anti-theft lockRead before setting up a wireless Internet connection Precautions for wireless Internet Supported Resolutions for UHD Input Signals If Hdmi UHD Color is set to OffIf Hdmi UHD Color is set to On Check the supported resolution for PC input signals Read Before Connecting a Computer Supported Resolutions CEA-861 Vesa DMT Supported Resolutions for Video Signals Restrictions on using Bluetooth Read Before Using Bluetooth Devices Buttons and Functions Options ZoomFit to screen Background Music Open Source License Notice Licence Using the Remote control Orientation of the Samsung Smart RemoteDescription of the Samsung Smart Remote Play/pause button Colour buttons Accessibility short cut menu Using the accessibility menu Turn Voice Guide on Opening the accessibility short cut menuUsing the accessibility menu Step by Step instructions to Learn the remote Turn High Contrast on Setting accessibility settings using Voice Interaction Changing channel Using the TV with Voice Guide onWatching TV Turning the TV on Using on-screen number entry via the Samsung Smart Remote Changing volumeUsing programme information Cancelling a schedule viewing Setting up a schedule viewing for a channel Sort All Channels Open the Channel List Creating a Personal Favourites ListRegistering channels as favourites To add channels to a favourites list Detail Viewing and selecting channels on favourites lists only Deleting channels from a favourites list Detail Changing the recording time Recording Live TV Schedule Manager or Recordings Record Deleting a recorded programme 133 Smart Hub Displaying the Home Screen in the Smart Hub Settings Search Source 136 137