The problem
Try this!
| If your TV is not connected to a cable or satellite box, run Auto Tuning ( | Settings |
Unable to find a Channel | Broadcasting Auto Tuning). |
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| "" This function is only available on certain models in specific geographical areas. | |
Store displays are all tuned to digital, HD (high definition) channels.
| If you have an analogue cable or satellite box, upgrade to a digital cable or satellite box. Use | |||||
| HDMI or Component cables to deliver HD (high definition) picture quality. |
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The TV image does not look | Many HD channels are upscaled from SD (Standard Definition) content. Look for a channel | |||||
that is broadcasting HD content. |
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as good as it did in the store. |
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●● Cable/Satellite Subscribers: Try HD channels from the channel lineup. |
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| ●● Terrestrial/Cable Antenna Connection: Try HD channels after running the Auto Tuning | |||||
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| Adjust the cable or satellite box's video output resolution to 1080i or 720p. |
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| The compression of video content may cause picture distortions, especially in fast moving | |||||
| pictures from sports programmes and action movies. |
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The picture is distorted. | If the signal reception is weak or poor, screen distortion may be visible but it is not a | |||||
| malfunction. |
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| Mobile phones used close to the TV (within 1 m) may cause noise on analogue. | |||||
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The colour is wrong or | If you’re using a Component connection, make sure that the Component cables are | |||||
connected to the correct jacks. Incorrect or loose connections may cause colour problems or | ||||||
missing. | ||||||
a blank screen. |
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| Go to Picture and then adjust the Picture Mode, Brightness, Sharpness, and Colour settings. | |||||
The colour is poor or the | See if Energy Saving Mode ( | Settings | General | Eco Solution | Energy Saving | |
Mode) has been enabled. |
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picture is not bright enough. |
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Try resetting the picture. ( | Settings | Picture | Expert Settings | Reset | ||
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| Picture) |
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There is a dotted line on the | Change Picture Size to 16:9 Standard. |
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edge of the screen. |
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The picture is black and | If you are using AV, analogue equipment, disconnect the adapter from the Component (Blue) | |||||
white. | input jack on the TV and connect it to the AV In (Yellow) input jack. |
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"" If the test picture does not appear or there is noise or distortion, the TV may have a problem. Contact Samsung’s Call Centre for assistance.
"" If the test picture is displayed properly, there may be a problem with an external device. Please check the connections.
"" If the problem persists, check the signal strength or refer to the external device’s user manual.
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