Manuals / Samsung / TV and Video / Televisions

Samsung QA65Q8CAMRXUM, UA43MU7000RXUM, UA82MU8000RXUM manual Troubleshooting, Precautions and Notes

Models: QA75Q8CAMRXUM UA55MU8000RXUM QA65Q7FAMRXUM UA82MU8000RXUM QA55Q7CAMRXUM QA55Q7FAMRXUM UA65MU7000RXUM UA65MU8000RXUM QA65Q8CAMRXUM UA50MU7000RXUM QA65Q7CAMRXUM UA65MU8500RXUM UA65MU7350RXUM UA55MU8500RXUM UA49MU7350RXUM UA55MU7000RXUM QA88Q9FAMRXUM UA43MU7000RXUM UA55LS003ARXUM UA65LS003ARXUM QA75Q7FAMRXUM UA55MU7350RXUM UA75MU7000RXUM

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Troubleshooting

Getting Support

86Getting support through Remote Management

87Finding the contact information for service

87 Requesting service

Diagnosing TV operational issues

There Is a Problem with the Picture

88 Testing the picture

I Can't Hear the Sound Clearly

90 Testing the sound

There Is a Problem with the Broadcast

My Computer Won't Connect

The TV Won't Connect to the Internet

The Schedule Recording/Timeshift Function Isn't Working

Anynet+ (HDMI-CEC) Isn't Working

I Have Trouble Launching/Using Apps

My File Won't Play

I Want to Reset the TV

Other Issues

Precautions and Notes

Before Using the Recording and Timeshift Functions

98Before using the recording and schedule recording functions

100Before using the timeshift function

Supported broadcasting audio options

Read Before Using Apps

Read Before Using the Internet

Read Before Playing Photo, Video, or Music Files

104Limitations on use of photo, video, and music files

105Supported external subtitles

105Supported internal subtitles

106Supported image formats and resolutions

106Supported music formats and codecs

107Supported video codecs

Read After Installing the TV

109Picture sizes and input signals

110Installing an anti-theft lock

110 Read before setting up a wireless Internet connection

Supported Resolutions for UHD Input Signals

111If HDMI UHD Color is set to Off

111If HDMI UHD Color is set to On

Read Before Connecting a Computer (Supported Resolutions)

112IBM

112MAC

113VESA DMT

113CEA-861

Supported Resolutions for Video Signals

114 CEA-861

Read Before Using Bluetooth Devices

115 Restrictions on using Bluetooth

Buttons and Functions

116Buttons and functions available while playing multimedia content

Licence

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Samsung QA65Q8CAMRXUM, UA43MU7000RXUM, UA82MU8000RXUM, QA65Q7FAMRXUM, QA75Q7FAMRXUM Troubleshooting, Precautions and Notes

Contents

Manual Contents TV Viewing Smart Features System and Support Picture and Sound Precautions and Notes Troubleshooting Using the accessibility menu Accessibility Guidance Quick Guides Connecting the Samsung Smart Remote to the TV Settings Using Smart Hub Search SourceApps Art Running Voice Interaction Using Voice Interaction Function does not operate for all apps Precautions for voice interaction Read Before Using Voice InteractionRequirements for using voice interaction Service Provider. Settings General Start Setup Updating the TV automatically Updating the TV’s SoftwareUpdating the TV’s software to the latest version What is Remote Support? Settings Support Remote ManagementGetting Support Getting support through Remote Management Requesting service Finding the contact information for serviceSettings Support About This TV Settings Support Request Support Source Connection Guide Connection Guide You can connect an antenna cable to your TV Connecting an Antenna Aerial Connecting to your Internet network Connecting to the InternetSettings General Network Open Network Settings Try Now Establishing a wired Internet connection Settings General Network Open Network Settings Wireless Establishing a wireless Internet connection Settings General Network Reset Network Settings General Network Network Status Try NowSettings General Network Power On with Mobile Settings General System Manager Device Name Connecting to a Network via a Mobile Dongle Troubleshooting wired Internet connectivity issues Troubleshooting Internet Connectivity IssuesIP auto setting failed No network cable found Wireless network connection failed Troubleshooting wireless Internet connectivity issuesUnable to connect to a wireless router Connected to a local network, but not to the Internet Connecting with an Hdmi cable Connecting Video Devices Component in / AV Component in / AV Connecting with a digital audio optical cable Connecting with an Hdmi ARC cableConnecting through a wireless network Audio Input and Output Connections Connecting through the Hdmi port ― Screen Sharing Hdmi Connecting a ComputerConnecting Bluetooth Devices Settings General System Connecting a Mobile Device Sharing content through the Smart View app Switching between external devices connected to the TVChanging the input signal Managing a Mobile Device Edit Editing the name and icon of an external device Information Add to Home Connection notes for Hdmi Using additional functionsConnection Notes Connection notes for audio devices Connection notes for mobile devices Connection notes for computers About the Samsung Smart Remote Remote Control and Peripherals Samsung Smart Remote Using the Universal Remote About the Samsung Smart Remote the Frame Samsung Smart Remote Using the Universal Remote Source Universal Remote Connecting to the Samsung Smart Remote Settings General External Device Manager Anynet+ HDMI-CEC Using Anynet+ HDMI-CECRead before connecting an Anynet+ HDMI-CEC device Set Anynet+ HDMI-CEC to On Connecting a Bluetooth keyboard Connecting a USB keyboardUsing the keyboard Controlling the TV with a Keyboard Setting up the keyboard Entering Text using the On-Screen Qwerty Keyboard Using additional functions Smart Hub Smart Features Sound Mode Picture ModeDisplaying the Home Screen Sound Output Network Sleep Timer Settings General Smart Features Autorun Last App Settings General Smart Features Autorun Smart HubLaunching Smart Hub automatically Launching the last used app automatically Testing Smart Hub connections Using a Samsung accountResetting Smart Hub Creating and managing your Samsung account Signing in to a Samsung account Settings General System Manager Samsung Account Sign Viewing the user agreement and privacy policy Deleting a Samsung account from the TVSigning out of your Samsung account App Search Using the Apps ServiceSign Launching an app Installing and running an appInstalling an app Removing an app Managing purchased or installed apps Adding apps to the Home Screen Select Add to Home Locking and unlocking apps Reinstalling an app Moving apps Checking the app information details Using the Internet Using the e-ManualUsing the buttons in the e-Manual Launching the e-Manual Samsung USB Playing pictures/video/music Filter By Playing media content Sort By Options Using Voice Interaction Read Before Using Voice Interaction Service Provider Settings General Start Setup Try Now Recording programmes Recording Programmes Viewing recorded programmes Managing the schedule recording list Settings General System Manager Time Clock Set Setting Up a Schedule ViewingSetting up a schedule viewing for a channel Setting the Schedule Viewing Time Using TimeshiftCanceling a schedule viewing Editing a schedule viewing Record Edit Recording TimeGo to Live TV Stop Recording / Stop Timeshift Live TV Channel List Using the Channel ListFavourites Channel Type Removing registered channels Editing channelsEditing registered channels Live TV Channel List All Edit Channels Registering channels as favourites Creating a Personal Favourites ListViewing and selecting channels on Favourites lists only Select Favourites Adding channels to favourites list Editing a Favourites ListRemoving channels from a favourites list Rearranging a favourites list TV-Viewing Support Functions Changing the broadcast signalScanning for available channels Restricting Viewing to Specific Channels Selecting the broadcasting audio option Configuring advanced broadcasting settingsTuning broadcast signals manually Setting satellite system Fine-tuning analogue broadcastsTuning analogue channels Settings Broadcasting Expert Settings Fine Tune Settings Picture Picture Mode Try Now Adjusting the Picture QualityChoosing a picture mode Local Dimming Configuring advanced picture settingsSettings Picture Expert Settings Try Now Colour Tone Contrast Enhancer HDR+ ModeFilm Mode Using Hdmi black level Setting the Viewing Environment for External DevicesPlaying games on an optimised screen Viewing UHD videos Picture Support Functions Settings Picture Picture Size Settings Picture Size Try NowChanging the picture size Standard Custom Adjusting the picture size and/or position Settings Picture Picture Size Settings Fit to screenSettings Picture Picture Size Settings Zoom and Position Fitting the picture to the screen Choosing a sound mode Adjusting the Sound QualityConfiguring advanced sound settings Settings Sound Sound Mode Try Now Listening to the TV through Bluetooth devices Using the Sound Support FunctionsSettings Sound Sound Output Try Now Settings Sound Sound Output Speaker List Listening to the TV through a Multiroom speaker Settings Sound Wi-Fi Speaker Surround Setup Try Now Using the timers Setting the Time and Using the TimerSetting the current time Settings General Eco Solution Try Now Settings General System Manager Auto Protection TimePreventing screen burn Reducing the energy consumption of the TV Settings Support Software Update Try Now Running the accessibility functions Using Other FunctionsProtecting the TV from Hacking and Malicious Code Scanning the TV and connected storage for malicious code Enlarging the font for the visually impaired Enabling voice guides for the visually impairedWhite text on black background high contrast Settings General Accessibility Learn TV Remote Learning about the remote control for the visually impairedSettings General Accessibility Menu Learning Screen Settings General Accessibility Multi-output Audio Configuring advanced system settings Using the TV as a display model for retail stores Restoring the TV to the factory settingsSettings General System Manager Usage Mode Settings Support Self Diagnosis Reset Teletext Feature Typical Teletext Settings Support Remote Management Try Now Troubleshooting Settings Support About This TV Try Now Diagnosing TV operational issuesSettings Support Request Support Try Now Settings Support Self Diagnosis Try Now Settings Support Self Diagnosis Start Picture Test There Is a Problem with the PictureTesting the picture See if Energy Saving Mode Settings General Eco Solution Cant Hear the Sound Clearly Testing the soundSettings Support Self Diagnosis Start Sound Test My Computer Wont Connect There Is a Problem with the Broadcast Schedule Recording/Timeshift Function Isnt Working TV Wont Connect to the Internet Anynet+ HDMI-CEC to Off Anynet+ HDMI-CEC Isnt Working ARC My File Wont Play Have Trouble Launching/Using AppsWant to Reset the TV Use these procedures to resolve other issues that may occur Other Issues Home Mode General System Manager Time Clock Set Before Using the Recording and Timeshift FunctionsBefore using the recording and schedule recording functions Page Supported broadcasting audio options Before using the timeshift function Read Before Using Apps 102 Read Before Using the Internet 103 Limitations on use of photo, video, and music files Try Now Read Before Playing Photo, Video, or Music Files Supported internal subtitles Supported external subtitles Supported music formats and codecs Supported image formats and resolutions Svaf Supported video codecs Audio decoders Other restrictionsVideo decoders Picture sizes and input signals Read After Installing the TV Read before setting up a wireless Internet connection Installing an anti-theft lockPrecautions for wireless Internet Wireless security protocols If Hdmi UHD Color is set to On Supported Resolutions for UHD Input SignalsIf Hdmi UHD Color is set to Off Check the supported resolution for PC input signals Read Before Connecting a Computer Supported Resolutions CEA-861 Vesa DMT Supported Resolutions for Video Signals Restrictions on using Bluetooth Read Before Using Bluetooth Devices Buttons and Functions Fit to screen ZoomBackground Music Options Open Source License Notice Licence Description of the Samsung Smart Remote Using the Remote controlOrientation of the Samsung Smart Remote Play/pause button Colour buttons Accessibility short cut menu Using the accessibility menu Using the accessibility menu Opening the accessibility short cut menuStep by Step instructions to Turn Voice Guide on Learn the remote Turn High Contrast on Setting accessibility settings using Voice Interaction Watching TV Using the TV with Voice Guide onTurning the TV on Changing channel Using programme information Using on-screen number entry via the Samsung Smart RemoteChanging volume Cancelling a schedule viewing Setting up a schedule viewing for a channel Sort All Channels Registering channels as favourites Creating a Personal Favourites ListTo add channels to a favourites list Detail Open the Channel List Viewing and selecting channels on favourites lists only Deleting channels from a favourites list Detail Changing the recording time Recording Live TV Schedule Manager or Recordings Record Deleting a recorded programme 133 Smart Hub Displaying the Home Screen in the Smart Hub Settings Search Source 136 137