Troubleshooting

Getting Support

86Getting support through Remote Management

87Finding the contact information for service

87 Requesting service

Diagnosing TV operational issues

There Is a Problem with the Picture

88 Testing the picture

I Can't Hear the Sound Clearly

90 Testing the sound

There Is a Problem with the Broadcast

My Computer Won't Connect

The TV Won't Connect to the Internet

The Schedule Recording/Timeshift Function Isn't Working

Anynet+ (HDMI-CEC) Isn't Working

I Have Trouble Launching/Using Apps

My File Won't Play

I Want to Reset the TV

Other Issues

Precautions and Notes

Before Using the Recording and Timeshift Functions

98Before using the recording and schedule recording functions

100Before using the timeshift function

Supported broadcasting audio options

Read Before Using Apps

Read Before Using the Internet

Read Before Playing Photo, Video, or Music Files

104Limitations on use of photo, video, and music files

105Supported external subtitles

105Supported internal subtitles

106Supported image formats and resolutions

106Supported music formats and codecs

107Supported video codecs

Read After Installing the TV

109Picture sizes and input signals

110Installing an anti-theft lock

110 Read before setting up a wireless Internet connection

Supported Resolutions for UHD Input Signals

111If HDMI UHD Color is set to Off

111If HDMI UHD Color is set to On

Read Before Connecting a Computer (Supported Resolutions)

112IBM

112MAC

113VESA DMT

113CEA-861

Supported Resolutions for Video Signals

114 CEA-861

Read Before Using Bluetooth Devices

115 Restrictions on using Bluetooth

Buttons and Functions

116Buttons and functions available while playing multimedia content

Licence