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Getting Support

Get help directly from Samsung if you have a problem with your TV.

Support through Remote Management

Settings Support Remote Management Try Now

You can use this feature to let Samsung Electronics diagnose your TV when you need assistance with your TV. Set it to On. You will need to read and agree to the service agreement before using this feature.

"" This option requires an Internet connection.

What Does Remote Service Do?

Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can remotely.

●●	Diagnose your TV
●●	Adjust the TV settings for you
●●	Perform a factory reset your TV
●●	Install recommended firmware updates

How does Remote Support Work?

Having a Samsung Tech remotely service your TV is easy.

1.Call the Samsung Contact Centre and ask for remote support.

2.Open the menu on your TV and go to the Support section.

3.Select Remote Management, and then read and agree to the service agreements. When the PIN screen appears, provide the PIN number to the agent.

4.The agent accesses your TV.

Contents

Page Quick Guides Connections Remote Control and Peripherals Smart Features TV Viewing Picture and Sound System and Support Troubleshooting Precautions and Notes Page Using Smart Hub ●● Settings ●● Source ●● Search Turning the voice on/off Selecting the desired voice's gender Running the Edit Channel function Live TV Channel List All Channels Edit Rearranging or deleting channels Live TV Channel List All Channels Edit Change Number or Delete Change Number Connecting Internet network Settings Network Open Network Settings Try Now Establishing a wired Internet connection Establishing a wireless Internet connection Checking the internet connection status Changing the name of the TV on a network Page No network cable found IP auto setting failed Unable to connect to the network Connected to a local network, but not to the Internet Network setup is complete, but unable to connect to the Internet Wireless network connection failed Unable to connect to a wireless router Connecting with an HDMI cable HDMI IN Connecting with a component cable (Only the models with COMPONENT IN / AV IN) Page Page Connecting through wireless network Wireless Speaker Manager (Settings Sound Expert Settings Wireless Speaker Manager) Connecting Bluetooth Devices Connection Guide (Source Connection Guide) Connecting through the HDMI port ― Screen sharing DVI HDMI IN (DVI) HDMI Using Smart View (Screen Mirroring) or contents sharing Source Connection Guide Mobile Device Connecting mobile devices without a wireless router (Wi-FiDirect) Settings Network Expert Settings Wi-FiDirect Connecting a mobile device via Smart View App Changing the input signal Editing external devices Edit Add to Home Using additional functions Connection notes for HDMI Connection notes for audio devices Select Speaker Settings Sound Select Speaker) to Audio Out Optical Connection notes for computers Page Page Page Page Source Universal Remote Setup Connecting a USB keyboard Connecting a Bluetooth keyboard and gamepad Settings System Input Device Manager Add Bluetooth Keyboard & Gamepad Using the keyboard Setting up the keyboard Page Displaying Home Screen –– Picture Mode –– Select Speaker –– Sound Mode PIP Removing an item in Home Screen Moving an item in Home Screen Creating a Samsung account from the create account screen Creating a Samsung account using a Facebook account Changing and adding information to a Samsung account Managing payment information saved on the TV Deleting a Samsung account from the TV GAMES My Games Installing games Running an installed game Adding to Home Screen Removing a game Updating a game Locking or Unlocking a game Automatically updating games Apps Installing an app Launching an app Moving apps Removing an app Updating apps Locking and unlocking apps Automatically updating apps Launching the e-Manual Settings Support Open e-Manual Using the buttons in the e-Manual ●● (Search) ●● (Index) Page Playing media content Functions on the media content list screen ●● Filter By ●● Sort By ●● Options Page Page Using the guide Live TV Guide Try Now ●● Scheduled viewing ●● Scheduled recording ●● Detailed information Using the instant and schedule recording options from the guide screen Using the instant and schedule recording options on the programme info window Using schedule recording to record on a specified date and time Canceling a schedule recording Using the schedule viewing options from the guide screen Using the schedule viewing options on the programme info window Using shedule viewing to view on a specified date and time Cancelling a schedule viewing Broadcasting Channel List All Channels Edit Edit Channel Favourites Category Sort Removing registered channels Adding back removed channels Editing registered channels Locking / Unlocking channels Lock Unlock Channel Lock Registering channels as favourites 2.Select Favourites 4.Move to Edit Favourites Viewing and selecting channels on favourites lists only Edit Favourites Removing registered channels from a favourites list Rearranging a favourites list Change order Renaming a favourites list Settings Picture Special Viewing Mode Sports Mode Try Now Choosing the sports type Settings Picture Special Viewing Mode Sports Mode Sports Type Extracting highlights automatically Settings Picture Special Viewing Mode Sports Mode Auto Highlights Auto Highlights When Audio Description is On Smart View Scanning for available channels Settings Broadcasting Auto Tuning Try Now Try Now Selecting the broadcasting audio option Settings Broadcasting Dual Sound Configuring advanced broadcasting settings Selecting a Language Selecting a Audio Format Setting the country (area) Settings Broadcasting Expert Settings Country (Area) Digital Channel Analogue Channel Tuning broadcast signals manually Tuning digital channels Tuning analogue channels Transferring channel list Settings Broadcasting Expert Settings Transfer Channel List Import from USB Export to USB Setting satellite system Choosing a picture mode Settings Picture Picture Mode Try Now Picture Mode ●● Dynamic ●● Standard ●● Analogue Clean View ●● Auto Motion Plus ●● Film Mode ●● HDMI UHD Color ●● HDMI Black Level Viewing a picture-in-picture(PIP) Settings Picture PIP Try Now Viewing a HDR mode Settings Picture Expert Settings HDR+ Mode Changing the picture size automatically Changing the picture size in 4:3 or Screen Fit mode Fitting the picture to the screen Adjusting the picture size and/or position Choosing a sound mode Settings Sound Sound Mode Try Now Configuring advanced sound settings Settings Sound Expert Settings Try Now ●● Balance ●● HDMI Audio Format ●● Audio Format ●● Audio Delay ●● DTV Audio Level ●● Auto Volume Selecting speakers Settings Sound Select Speaker Try Now Listening to the TV through Bluetooth devices Settings Sound Expert Settings Wireless Speaker Manager Bluetooth Audio Devices Creating surround effect through Multiroom speaker Configuring the surround effect settings through Multiroom speaker Setting the clock using digital broadcast info Setting the clock manually Setting the clock automatically Changing the current time Using the sleep timer Turning on the TV using the on timer Turning off the TV using the off timer Preventing screen burn Settings System Expert Settings Auto Protection Time Reducing the energy consumption of the TV Settings System Eco Solution Try Now ●● Eco Sensor Try Now Read before connecting an Anynet+ (HDMI-CEC) Settings Support Software Update Try Now Updating the TV’s software to the latest version Updating through the Internet Settings Support Software Update Update now Updating through the USB device Settings System Expert Settings Smart Security Smart Security Checking the TV and connected storage for malicious code Settings System Expert Settings Smart Security Scan Isolate Changing the volume, speed, and pitch of the Voice Guide Audio Description Settings System Accessibility Audio Description Volume ●● Audio Description ●● Volume Selecting the broadcasting subtitle language Enlarging font (for the visually impaired) Settings System Accessibility Enlarge Try Now Enlarge Learning about the remote control (for the visually impaired) Settings System Accessibility Learn About your Remote Control Try Now Changing the menu language Setting up a password Checking Notifications Locking/Unlocking the TV Control Button or Control Stick Enabling/Disabling the front indicators Registering the TV as a DivX-certifieddevice (watching for pay DivX movies) Using the TV as a display model (for retail stores) Settings Broadcasting Expert Settings HbbTV Teletext on mix off Size Hold Page What Does Remote Service Do How does Remote Support Work Finding the contact information for service Settings Support Contact Samsung Try Now Requesting service Settings Support Request Support Try Now Request Now Testing the picture Settings Support Self Diagnosis Start Picture Test Start Picture Test Page Page Testing the sound Settings Support Self Diagnosis Start Sound Test Start Sound Test Page Page Page Page Page Page Before using the recording and Schedule Recording functions System Time Clock) Off Timer Auto Power Off Before using the Timeshift function If HDMI UHD Color is set to Off If HDMI UHD Color is set to On Precautions for Voice Interaction Requirements for using Voice Interaction Page Page Settings System Time Clock Limitations on use of Photo, Video, and Music files Try Now Supported external subtitles Supported internal subtitles Supported image formats and resolutions Supported music formats and codecs Supported video codecs Other restrictions Video decoders Audio decoders Picture sizes and input signals Precautions for wireless Internet Wireless security protocols IBM MAC VESA DMT CEA-861 Restrictions on using Bluetooth Surround Buttons and functions available while playing multimedia content Pause / Play or Start Slow Rewind Slow Forward ●● Previous / Next ●● Rotate left / Rotate right ●● Zoom ●● Fit to Screen ●● Background Music Buttons and functions available while using sports mode ●● Record ●● Timeshift ●● Manual Highlight ●● Highlights Player Using the buttons on the remote control while recording a programme Open Source License Notice