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Issues | Solutions and Explanations |
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Sound Problem | First, perform the Sound Test to determine if your TV audio is operating |
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| properly. |
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| •• Go to MENU - Support - Self Diagnosis - Sound Test) |
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| If the audio is OK, the sound problem may caused by the source or signal. |
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There is no sound or | •• Please check the volume of the device (Cable/Sat Box, DVD, |
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the sound is too low at | connected to your TV. |
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maximum volume. |
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The picture is good but | •• Set the Speaker Select option to TV Speaker in the Sound menu. |
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there is no sound. | •• If you are using an external device, check the device’s audio output option. | ▶ |
| (Ex. You may need to change your cable box’s audio option to HDMI if you | |
| have the box connected to your TV using an HDMI cable.) |
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| •• If you are using a DVI to HDMI cable, a separate audio cable is required. |
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| •• If your TV has a headphone jack, make sure there is nothing plugged into it. |
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| •• Reboot the connected device by disconnecting, and then reconnecting |
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| device’s power cable. |
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