PROBLEMS DURING SETUP OF THE SOFTWARE

If the software does not install correctly, check the following items on your computer. To remove the software, see "Removing the software" (p.78).

Problem

Possible cause

 

 

Solution

Page

 

 

The software

Is there sufficient free

Check remaining drive space.

 

 

 

cannot be

space on your hard drive?

Delete any unneeded files and

 

 

installed.

 

applications to increase free space

 

 

 

 

 

 

 

 

on your hard drive.

 

 

 

 

 

 

 

 

 

 

 

 

 

The plug and play

Can your computer use a

Check your computer whether or not

 

 

 

screen does not

USB connection?

a USB interface can be used on the

 

 

 

appear (USB

 

Device Manager in your computer.

 

 

 

connection in

 

(For information on "Device

 

 

 

Windows).

 

Manager", see Help in Windows.)

 

 

 

 

 

If USB can be used, your controller

 

 

 

 

 

chipset type and root hub will appear

 

 

 

 

 

in "Universal Serial Bus controllers" in

 

 

 

 

 

"Device Manager". (The items that

 

 

 

 

 

appear will vary depending on your

 

 

 

 

 

computer.)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

If these two items appear, USB

 

 

 

 

 

should be useable. If a yellow

 

 

 

 

 

exclamation point appears next to

 

 

 

 

 

"Universal Serial Bus controllers" or

 

 

 

 

 

the two items do not appear, refer to

 

 

 

 

 

your computer manual or check with

 

 

 

 

 

the manufacturer of your computer to

 

 

 

 

 

enable USB and then reinstall the

 

 

 

 

 

printer driver.

 

 

 

 

 

 

 

 

 

 

 

 

 

The MFP driver

Did you connect the

Check the details below and reinstall

 

 

 

cannot be

machine to your computer

the MFP driver correctly.

 

 

 

correctly installed

before installing the MFP

If the machine was connected to your

 

 

 

by Plug and Play.

driver?

computer with a USB cable when the

 

 

 

 

 

MFP driver was installed, check if

 

 

 

 

 

information on the unsuccessful

 

 

 

 

 

installation remains in "Device

 

 

 

 

 

Manager". (For information on "Device

 

 

 

 

 

Manager", see Help in Windows.)

 

 

 

 

If the model name of the machine

 

 

 

 

 

appears in "Other devices" in "Device

 

 

 

 

 

Manager", delete it, restart your

 

 

 

 

 

computer, and install the MFP driver

 

 

 

 

 

again.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Other devices

 

 

 

9

 

 

 

 

 

 

 

 

 

 

 

 

SHARP MX-xxxx

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

77

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Image 77
Sharp MX-B200 manual Problems During Setup of the Software, Problem Possible cause Solution