Manuals / Sharp / Computer Equipment / Fax Machine

Sharp FO-51, UX-41, UX-61 Troubleshooting, Problems and Solutions, Line error, Trouble- shooting

Models: FO-71 GQ-56 UX-21 UX-61 UX-41 FO-11 FO-51

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10. Troubleshooting
Problems and Solutions
Line error

Problem		Solution

LINE ERROR appears in	Try the transaction again. If the error persists, check
the display.	the following:
	•	Check the connection. The cord from the TEL.
		LINE socket to the wall socket should be no longer
		than two meters.
	• Make sure there are no modem devices sharing the
		same telephone line.
	•	Check with the other party to make sure their fax
		machine is functioning properly.
	•	Have your telephone line checked for line noise.
	•	Try connecting the fax machine to a different
		telephone line.
	•	If the problem still occurs, your fax machine may
		need service.

10. Trouble- shooting

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Image 68

Sharp FO-51, UX-41, UX-61, UX-21, FO-11, GQ-56, FO-71 Troubleshooting, Problems and Solutions, Line error, Trouble- shooting

Contents

UX-21/UX-41/UX-61 FO-11/FO-51/FO-71/GQ-56FACSIMILE MODELIntroduction Display Important safety information Table of Contents 1. InstallationA Look at the Operation Panel 2. Sending FaxesMaintenance 10. TroubleshootingAnswering Machine Connection Special FunctionsA Look at the Operation Panel VOLUME keyRapid Dial keys Display11 RESOLUTION / RECEPTION MODE key 8 START key9 STOP key 10 COPY/HELP key1. Installation Unpacking ChecklistPoints to keep in mind when setting up About condensationConnecting the handset 1. InstallationConnections Removing the packing paper4 Flip down the front paper guide and then close the operation panel Connecting the power cord3 Remove the packing paper Connecting the telephone line cord 1. InstallationDial mode Press FUNCTION once and 4 onceMoving your fax and reconnecting Attaching the original document supportExtension phone optional 1 Remove the seal covering the TEL. SET socketLoading the Thermal Paper 1. InstallationLoading the Thermal Paper Flip up the front paper guideUnwrap the roll of thermal paper and insert the paper shaft Place the roll of thermal paper in thecompartment, making sure the ends of the paper shaft fit into the notches onReplacing the thermal paper Handling thermal paper1. Installation 8 Close the operation panel, making sure it clicks into placeEntering Your Name and Fax Number Press FUNCTION once andonce Press1. Installation 5 Pressto enter the fax number in memory moves the cursor backwardSetting the Date and Time Press FUNCTION once andonce Press1. Installation 4 Enter a two-digit number for the day “01” to “31”Example the 5 th Example JanuarySetting the Reception Mode Setting the reception modeTEL/FAX mode A.M. modeVolume Adjustment Speaker1. Installation VOLUMERinger 1 Press VOLUME to select the desired volumeMake sure SPEAKER has not been pressed and the handset is not lifted 2 If you selected RINGER OFF OK ?Size and weight 2. Sending FaxesTransmittable Documents SendingLoading the Document Other restrictionsAdjust the document guides to the width of your document Insert the document face down in theRemoving a document from the feeder 3 Adjust the resolution and/or contrast settings as explained inSending FaxesContrast settings Adjusting the Resolution and ContrastResolution settings Adjusting the Resolution and Contrast SendingFaxes DisplaySending a Fax by Normal Dialling resolution and/or contrastLoad the documents If desired, press RECEPTION MODE to set theSending a Fax by Automatic Dialling 5 When you hear the fax tone, pressSending FaxesStoring fax and phone numbers for automatic dialling Pressonce PressMaking changes SendingFaxes PressChain Dialling for area and access codes Clearing auto-dial numbersonce and 3 once Press onceSending a fax by Rapid Key Dialling SendingFaxes 1 If you are sending a fax, load the documentsSending a fax by Speed Dialling resolution and/or contrast1 Load the documents If desired, pressSending a fax by Direct Keypad Dialling SendingFaxes 1 Load the documentsSearching for an auto-dial number Load the documentsPress SEARCH and then or number, pressUsing the REDIAL key Automatic rediallingwhen you hear the fax tone after the connection is made. Note SendingUsing TEL/FAX Mode 3. Receiving FaxesUsing A.M. Mode Using FAX ModeReceiving Using A.M. ModeChanging the number of rings Display OPTION SETTINGNote for Singapore 2 or 3 can be selected for the number of rings 1 Press FUNCTION once and 4 onceUsing TEL Mode Answering with the fax’s handset1 When the fax machine rings, pick up the handset Note If you have set the Fax Signal Receive settingAnswering on an extension phone 1 Answer the extension phone when it ringswants to send a fax, press 5 once and twice on the extensionOptional Reception Settings Fax Signal ReceiveFAX SIGNAL RX ReceivingSubstitute Reception to Memory Changing the number for remote fax activation1 Press FUNCTION once and 4 once 2 Press4. Making Copies 4. Making Copies2 When you are ready to begin copying, press RESOLUTION5. Making Telephone Calls 2 Dial the number using one of the following methods3 Speak with the other party when they answer 1 Pick up the handset or press SPEAKERChain Dialling Searching for an auto-dial numberRedial HoldConnecting an Answering Machine 6. Answering Machine ConnectionRemove the seal covering the TEL. SET socket Connect the answering machinesUsing the Answering Machine Connection Changing the outgoing messageAnswering MachineHow answering machine mode operates Optional A.M. Mode Settings Quiet Detect TimeAnswering MachineQuiet Detect Start Time 3 Enter a number from 01 to 10, or enter 00 to turn off the functionExample 3 seconds 4 Press to return to the date and time displayOn A.M. Failure AnsweringMachine Press FUNCTION once andCaller ID Requires Subscription to Service 7. Special FunctionsThis function is only available in Singapore and Malaysia once and 4 onceHow Caller ID operates Display messages7. Special Functions Caller ID Requires Subscription to ServiceViewing the Caller ID list 4 Press when you have finished viewing the list1 Press SEARCH once and 2 once PressTo delete calls from the Caller ID list Priority Call7. Special Functions Press FUNCTION once and 3 onceBlocking voice calls Blocking Reception of Unwanted Faxes 7. Special FunctionsPress 3 oncePolling Requesting a Fax Transmission Press FUNCTION once and 4 oncePress twiceRequesting transmission 1 Dial the fax machine you want to poll using one of the following7. Special Functions methods8. Printing Lists Telephone Number ListAnti Junk Number List FUNCTION once andTransaction Report PrintingLists Headings in Transaction ReportTransaction Report print condition 1 Press FUNCTION once and 4 once2 Press 3 times 3 Press a number from 1 to9. Maintenance Cleaning the scanning glass and rollers9. Maintenance 1 Grasp the finger hold and pull up to open the operation panelCleaning the housing Maintenance4 Flip down the green levers on each side of the white roller 5 Flip up the front paper guide and wipe the roller under it10. Troubleshooting Problems and SolutionsLine error 10. Trouble- shootingDialling and transmission problems Problems and SolutionsProblem SolutionReception and copying problems ProblemSolution 10. Trouble- shootingGeneral problems Answering machine connectionProblem SolutionTransmittable Documents on page shootingMessages and Signals Display messagessection, Clearing Paper Jams section, Clearing Paper JamsAudible signals Messages and Signals10. Trouble- shooting section, Clearing Paper JamsClearing Paper Jams Clearing a jammed document1 Grasp the finger hold and pull up to open the operation panel 2 Flip up the green levers on each side of the white rollerClearing jammed printing paper 4 Flip down the green levers on each side of the white roller5 Close the operation panel, making sure it clicks into place 1 Grasp the finger hold and pull up to open the operation panelRemove the paper roll Cut off the wrinkled part of the paper Reload the paperQuick Reference Guide Sending FaxesReceiving Faxes ReferIndex Index Page SHARP CORPORATION PRINTED IN THAILAND TINSE4374XHTA