Computers

Symptom

Cause

Solution

 

 

You do not know whether

—

p Check “Recommended computer environment” (pages 105,

 

 

or not your OS can be

 

117).

 

 

used with the camera.

 

 

 

 

 

 

 

 

 

You cannot install the

—

p In Windows 2000, log on as Administrator (authorized

 

 

USB driver.

 

Administrators) (page 105).

 

 

 

 

 

 

 

Your computer does not

• The camera is turned off.

p Turn on the camera (page 18).

 

 

recognize your camera.

• The battery level is too low.

p Use the AC Adaptor (page 17).

 

 

 

• You are not using the supplied USB cable.

p Use the supplied USB cable (page 109).

 

 

 

• The USB cable is not connected securely.

p Disconnect the USB cable, and securely connect it again. Make

 

 

 

 

sure that “USB Mode” is displayed on the screen (page 109).

 

 

 

• [USB Connect] is not set to [Normal] in the SET

p Set it to [Normal] (page 142).

 

 

 

UP settings.

 

 

 

 

• The USB connectors on your computer are

p Disconnect the USB cables except for those connected to the

 

 

 

connected to other equipment besides the

keyboard and the mouse.

 

 

 

keyboard, the mouse.

 

 

 

 

• The camera is not directly connected to your

p Directly connect the camera and your computer without using a

 

 

 

computer.

USB hub.

 

 

 

• The USB driver is not installed.

p Install the USB driver (page 106).

 

 

 

• Your computer does not properly recognize the

p Delete the erroneously recognized device from your computer,

 

 

 

device because you connected the camera and

then install the USB driver (pages 106, 112).

 

 

 

your computer with the USB cable before you

 

 

Troubleshooting

 

installed the “USB Driver” from the supplied

 

 

 

 

 

 

 

CD-ROM.

 

 

 

 

• The CF card cover is open.

p Close the CF card cover (page 23).

 

 

 

 

 

 

 

You cannot copy images.

• The camera is not correctly connected to your

p Connect the camera and your computer correctly (page 109).

 

 

 

computer.

 

 

 

 

• The copy procedure differs depending on your

p Follow the copy procedure for your OS (pages 110, 111, 117).

 

 

 

OS.

p If you are using the “Image Transfer” software, see page 110.

 

 

 

—

 

 

 

—

p If you are using the “ImageMixer Ver. 1.5 for Sony” software,

 

 

 

click on HELP.

 

 

 

 

 

 

 

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