SUPER MICRO Computer SUPER X5DL8-GG, SUPER X5DLR-8G2 Technical Support Procedures, Memory Errors

SUPER X5DL8-GG/X5DLR-8G2+/X5DLR-8G2 User’s Manual

NOTE

If you are a system integrator, VAR or OEM, a POST diagnos- tics card is recommended. For I/O port 80h codes, refer to App. B.

Memory Errors

1.Make sure the DIMM modules are properly and fully installed.

2.Determine if different speeds of DIMMs have been installed and verify that the BIOS setup is configured for the fastest speed of RAM used. It is recommended to use the same RAM speed for all DIMMs in the system.

3.Make sure you are using registered ECC, PC2100 or 1600 (DDR-266 or

200)SDRAM. EDO SDRAM and PC100/133 SDRAM are not supported.

4.Check for bad DIMM modules or slots by swapping a single module be- tween two slots and noting the results.

5.Make sure all memory modules are fully seated in their slots.

6.Check the power supply voltage 115V/230V switch.

Losing the System’s Setup Configuration

1.Ensure that you are using a high quality power supply. A poor quality power supply may cause the system to lose the CMOS setup informa- tion. Refer to Section 1-6 for details on recommended power supplies.

2.The battery on your motherboard may be old. Check to verify that it still supplies ~3VDC. If it does not, replace it with a new one.

3.If the above steps do not fix the Setup Configuration problem, contact your vendor for repairs.

3-2 Technical Support Procedures

Before contacting Technical Support, please take the following steps. Also, note that as a motherboard manufacturer, Super Micro does not sell directly to end-users, so it is best to first check with your distributor or reseller for troubleshooting services. They should know of any possible problem(s) with the specific system configuration that was sold to you.

1.Please go through the ‘Troubleshooting Procedures’ and 'Frequently Asked Question' (FAQ) sections in this chapter or see the FAQs on our web site (http://www.supermicro.com/techsupport.htm) before con-

3-2