Troubleshooting SySAM

Description

What to do

Adaptive Server

Execute the sysam diag feature_name command from the SYSAM-2_0 bin directory,

cannot check out a

where feature_name is the SySAM feature name for Adaptive Server or the optional

license and starts with

feature that is in grace mode. The feature name is printed in the Adaptive Server errorlog

graced license instead

and in the optional e-mail notifications.

 

If the diag command shows no licenses available for check-out, this may be due to one of

 

the following reasons:

 

• If you are using a served model:

 

• Verify that the license server is running and reachable from the machine you are

 

 

using. Use "sysam status" to verify that you can access the license server. If

 

 

you cannot access the license server, see if the license server is running.

 

•

If the license server is running, use "sysam status -ffeature_name" to

 

 

determine whether the license server is serving a license for the given feature. If not,

 

 

obtain the correct licenses from SPDC.

 

•

All licenses on the license server may be in use. If "sysam status -f

 

 

feature_name" indicates that no licenses are available, obtain additional

 

 

licenses or shutdown existing instances of Adaptive Server.

 

• If you are using an unserved model:

 

• The license for the given feature may not be copied in the local licenses directory.

 

 

Obtain the correct licenses from SPDC and copy them to the local licenses directory.

 

• The license may have been activated for a different machine or activated with

 

 

incorrect host ID. Check-in and reactivate the license with the correct host ID.

 

• The available licenses are for a different operating system or architecture. Obtain

 

license for the correct platform from SPDC.

 

• If you are running in a terminal server environment, unserved licenses cannot be used.

 

Set up served licenses for a terminal server environment.

 

• The available license may not authorize use of this version of Adaptive Server. For

 

information about date based versioning, see Appendix B, “Installing Product Updates,

 

EBFs, and Support Renewal” in the Sybase Software Asset Management User’s Guide.

 

For information about how to update your license, see the “Updating your Sybase

 

licenses” section in Chapter 3, “Getting and Using your License,” in the Sybase

 

Software Asset Management User’s Guide.

 

 

 

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Adaptive Server Enterprise

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Sybase 15.0.2 manual Software Asset Management User’s Guide
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15.0.2 specifications

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