Sybase 15.0.2 If Adaptive Server fails the pre-upgrade eligibility test, Restoring from backup

Solutions to common installation problems

4If the installation fails after the installation program starts the Adaptive Server that you are attempting to install, shut down that server.

5Use Server Config to restart the configuration.

If Adaptive Server fails the pre-upgrade eligibility test

If Adaptive Server fails the pre-upgrade test, Server Config displays:

Server SERVER_NAME failed preupgrade eligibility test.

See log for more information.

1Click Exit.

2The message: “Upgrade Check Failed” appears. Click OK.

3From the Configure Sybase Servers window, select Exit.

4Examine the log file created in the

%SYBASE%\%SYBASE_ASE%\init\logs directory to find out why Adaptive Server failed the pre-upgrade eligibility test.

After you resolve any problems, shut down Adaptive Server and use Server Config to complete the upgrade session.

Recovering from a failed upgrade

Note Once you start ASE on the new version you cannot start ASE on the previous version. Attempts to do so will likely result in having to restore from backups.

If the upgrade process fails, the installation program displays error messages. Review the error messages and the Adaptive Server error log to determine the cause of the upgrade failure. For default error log locations, see Table 7-2 on page 103.

Restoring from backup

You may need to restore your databases due to a failed upgrade.

106 Adaptive Server Enterprise