Sybase 15.0.2 Solutions to common installation problems, Adaptive Server fails to start, 104

Solutions to common installation problems

Table 7-3: Default locations for error log files

Product Error log location

Adaptive Server %SYBASE%\%SYBASE_ASE%\install\<servername>.log

Backup Server %SYBASE%\%SYBASE_ASE%\install\<servername>.log

Monitor Server %SYBASE%\%SYBASE_ASE%\install\<servername>.log

Historical Server %SYBASE%\%SYBASE_ASE%\install\<servername>.log

Solutions to common installation problems

If this section does not describe the problem you are experiencing, see the

Error Messages and Troubleshooting Guide.

Adaptive Server fails to start

The shared memory of the operating system may not be set high enough.

To correct the problem, see Chapter 2, “Installing Adaptive Server” for instructions on adjusting the shared memory value. Restart the installation or upgrade process.

The Installer fails to start

If the Installer does not start, restart it, using:

"setupConsole.exe"

This displays any error messages to the console which user can then correct.

Stopping Adaptive Server after a failure

If the installation or upgrade session fails after you start Adaptive Server, try using Sybase Central to shut down the server. If Sybase Central cannot shut down the server, use the shutdown command:

104 Adaptive Server Enterprise