CHAPTER 6 Troubleshooting SySAM Issues

 

 

 

Description

 

What to do

 

 

 

 

Adaptive Server

 

If the diag command shows the license for the given feature is available for check-out, the

cannot checkout a

 

reason that Adaptive Server cannot check-out the license could be:

license and starts with

 

• The product edition or license type does not match the requirement. If the edition and

graced license instead

 

 

license type configuration parameters are set, Adaptive Server uses only the license that

(continued)

 

 

matches these settings.

 

 

 

 

1 Run sp_lmconfig to see the configured values.

 

 

2 Check the VENDOR_STRING attribute of the licenses to make sure a matching

 

 

license exists.

 

 

If a matching license does not exist, obtain a suitable license from SPDC or adjust

 

 

the Adaptive Server configuration.

 

 

If Adaptive Server cannot start because the grace period expired, examine the

 

 

servername.properties file located in the ASE-15_0/sysamdirectory under your

 

 

SYBASE directory for values. These values are stored in two lines that start with PE=

 

 

and LT=. These lines are present only if the configuration is set.

 

 

• Also see “Adaptive Server cannot find license for optional feature, even though the

 

 

license exists” in this table for more information.

 

 

 

Adaptive Server

 

Adaptive Server performs license checks periodically, and the license status is not

shows graced licenses

 

immediately updated. It is updated only after the next heartbeat cycle is completed. This

even after the issue has

 

may take a few hours.

been fixed

 

 

 

 

 

Adaptive Server

 

Execute "sysam diag feature_name" to ensure that license for the optional feature

cannot find license for

 

exists and can be checked out from the machine where Adaptive Server is running. If the

an optional feature,

 

feature exists, but cannot be checked out from Adaptive Server, this could be because:

even though the

 

• The optional feature is for a different edition.

license exists

 

 

• The Active or Standby flags do not match for base Adaptive Server and the optional

 

 

 

 

feature.

 

 

Execute sp_lmconfig to determine the edition and active and standby configuration value.

 

 

The edition and active and standby values are displayed in the Property Name / Property

 

 

Value table. The edition value is displayed in the PE row and active and standby value is

 

 

displayed in the AS row.

 

 

Compare the values of PE and AS for the Adaptive Server with the same values recorded

 

 

in the VENDOR_STRING and ISSUER fields of the optional feature license. They must

 

 

match. Some features like ASE_HA are not offered with standby pricing, so there is no

 

 

"AS=AS" flag in the license for this feature. This field is not considered when searching

 

 

for a license without active and standby captability.

 

 

 

Installation Guide

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Sybase 15.0.2 manual Matches these settings

15.0.2 specifications

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