Sybase 15.0.2 manual Recovering from a failed installation, 105

CHAPTER 7 Troubleshooting

1From Windows, go to the MS-DOS command prompt window.

2Start isql and connect to Adaptive Server:

%SYBASE%\%SYBASE_OCS%\bin\isql -Usa -P -Sserver_name

Where:

•%SYBASE% – is the Sybase installation directory

•server_name – is the name of your Adaptive Server

3Shut down Adaptive Server using the shutdown with nowait command. Using the with nowait option stops the Adaptive Server immediately, without waiting for currently executing SQL statements to finish:

1> shutdown with nowait 2> go

Note If you cannot connect to Adaptive Server with isql, or if the shutdown with nowait command fails, use the Task Manager (press Ctrl+Alt+Del) or a Windows process monitoring utility, (for example, the pview.exe program included with the Microsoft Toolkit), to stop the Adaptive Server process.

Recovering from a failed installation

If the installation does not succeed, the installation program displays error messages. Review the error messages and your Adaptive Server error log to determine the cause of the installation failure. For default error log locations, see Table 7-2 on page 103.

If installation fails after files are created

If the installation program quits while you are configuring Adaptive Server:

1View the contents of the log file generated by Adaptive Server. For default error log locations, see Table 7-2 on page 103.

2Take any suggested actions to correct the problem.

3If the installation fails after the installation program has created any operating system files, such as the master device or system procedures device files, delete those files.

Installation Guide 105