Troubleshooting Print Quality | Tektronix 750 guide

Troubleshooting Print Quality

For detailed troubleshooting information, refer to the printer’s CD-ROM or the Tektronix Color Printer Knowledge Base web site:

www2.tek.com/TekSMART/

If you notice a problem with the quality of your prints, the probable solution is replacing one of the supplies. Keep in mind this basic guideline:

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If the symptom appears in a single color:

Replace the Toner Cartridge.

If the symptom appears in all colors:

Replace the Imaging Unit, or Fuser, or Fuser Roll, or Main Charge Grid, or Transfer Kit.

To diagnose the problem, check these items:

1.Check the front panel for messages on replacing supplies.

38	Phaser 750 Color Printer

Image 49

Tektronix 750 manual Troubleshooting Print Quality, Replace the Toner Cartridge

Contents

L O R P R I N T E R Phaser 750 Color Printer User Guide Page Page Printer Warranty Warranty Consumables Warranty Page Terms in manual User safety summary Symbols as marked on product Contents Phaser 750 Color Printer Supplies Tektronix Supplies and Accessories Standard Toner Cartridges High Capacity Toner Cartridges Fuser Fuser Roll and Cleaning Pad Transfer Kit Imaging Unit Tektronix Transparency Film Tektronix Professional Printing PaperTektronix Color Laser Labels Transparency Trays Paper TraysPrinter Station Internal Hard Drive PhaserShare Token Ring Network Card Automatic Duplex/Lower Tray AssemblyAdditional memory Fast Color Print Quality Modes TekColor Color Corrections Features Paper Tips Paper Tips Letterhead Supported page sizes and image area Paper Tray Paper and Transparency TraysTrays Transparency Tray Loading Paper or Transparency Tray Maximum Tray Level Overview Multi-Purpose TrayMulti-Purpose Tray Thin Normal Thick Loading the Multi-Purpose Tray Tektronix Transparency Tektronix Premium Cover Paper Tektronix Glossy Coated PaperTektronix Color Laser Label Paper Heavy Paper Paper 2nd SideEnvelope #10 Tektronix Transparencies Loading Special MediaSpecial Media 0236-13 Envelopes Printing #10 Envelopes Envelope Guidelines for envelope printing At the printer Printing on Tektronix Color Laser Labels Labels Application Guidelines for printing on labels Sided Prints Automatic 2-Sided Printing 0632-28 PC Drivers Windows 95/ Windows Windows NT4 Start/Settings/PrintersClick Properties Click Print on 2-Sides option Select Print on Both Sides Macintosh Drivers LaserWriter Side Manual 2-Sided Printing From the Multi-Purpose Tray 3 4 5 6 3 4 5 6 Replace the Toner Cartridge Troubleshooting Print Quality Agenta Print Quality Symptom Problem in one color only Replace the Toner Cartridge of the color that has problems Solution Adjust the color density Symptom Problem in all four colors Replace Imaging Unit, or Fuser, or Fuser Roll Solution Symptom All four colors are extremely faded Symptom All four colors are solid black Solution Replace Fuser Symptom Pieces of print image missing all four colors Preventing media jams Media JamsJam-Wrong Media Jams Jam at a Jam at B Lower Tray Assembly Only Jam at C Remove the jammed media from the Fuser Jam at D Open the front door and the right side door Jam at E Jam at Multi-Purpose Tray Jam at Duplex Unit Re-insert the Duplex Unit into the printer’s upper slot Front panel Help button Getting HelpPrinter CD-ROM Tektronix web site PhaserLink SoftwareTekSMART Knowledge Base Getting Help Color Connection Other online servicesCustomer Support Centers Print and use the Color Reference Controlling Color DensityColor Density Color Density Printed on recycled paper