6 TROUBLESHOOTING

Before Calling Service Technician

When you encounter trouble using this equipment, check the items listed below.

General operation

Phenomenon

Usual cause

Countermeasure

The equipment does not

The power cable is not

Plug in the power cable securely.

operate at all.

plugged in securely.

 

 

The weekly timer functions

Press any button on the control panel.

 

and the equipment is in the

 

 

sleep mode.

 

The equipment does not

A message appears on the

Check the message and take any coun-

operate even when you press

screen.

termeasure accordingly.

any of the buttons.

 

P.170 “When This Message Appears”

 

The equipment is in the

Press the [ENERGY SAVER] button to

 

energy saving mode.

cancel this mode.

 

 

P.34 “Saving energy when not in use -

 

 

Energy saving mode -”

 

When the use of the equip-

Enter your department code.

 

ment is managed under

P.33 “Preparation 1 - Turning Power

 

department management,

ON”

 

and the department code

P.141 “Department Code”

 

has not been entered.

 

 

It has been a short time

Wait for the completion of warm-up and

 

since the power was turned

then try again.

 

ON.

 

Scanning stops in the mid-

The number of pages

Select “Print” on the LCD screen to copy

dle. (“Count over” appears on

scanned has exceeded the

the data scanned so far. Select “Cancel

the display.)

maximum value.

job” to delete all the data scanned so far.

Scanning stops in the mid-

The built-in memory of the

Select “Print” on the LCD screen to copy

dle. (“Memory is full” appears

equipment has become full.

the data scanned so far. Select “Cancel

on the display.)

 

job” to delete all the data scanned so far.

Copying stops in the middle.

Approx. 250 sheets of paper

Remove the paper from the receiving tray,

(“Clear paper output tray:

have continuously exited and

and then press the [START] button. Copy-

PRESS START KEY.”

the equipment stops copy-

ing resumes.

appears on the display.)

ing to prevent the copied

Press the [CLEAR/STOP] button to end

 

paper from overflowing from

the copy job. “Memory clear?” appears on

 

the tray.

the LCD screen. Select “YES”, and then

 

 

press the [START] or [ENTER] button.

“Saving energy” appears on

The equipment is in the low

The equipment automatically enters into

the display.

power mode.

this mode when a specified period of time

 

 

has passed since its last use. Copying is

 

 

enabled.

“Sleep mode” appears on the

The equipment is in the

The equipment automatically enters into

display.

sleep mode.

this mode when a specified period of time

 

 

has passed since its last use. Warm-up

 

 

starts either when print data are received

 

 

or when any button on the control panel is

 

 

pressed. Copying is enabled when the

 

 

warm-up has finished.

Copy functions cannot be set.

Other functions that cannot

Some functions cannot be combined set

 

be set simultaneously with

together.

 

copy functions have been

P.209 “Copying Function Combination

 

set.

Matrix”

192 Before Calling Service Technician

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Toshiba 165, 205 manual Before Calling Service Technician, General operation, Phenomenon Usual cause Countermeasure