Troubleshooting
Modem
Problem | Procedure |
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Communication | Make sure the computer’s internal modem |
software can’t initialise | settings are correct. Refer to Phone and Modem |
the modem | Options Properties in the Control Panel. |
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You can hear a dial | If the call is going through a PBX machine, make |
tone but can’t make a | sure the communication application’s tone dial |
call | detection feature is disabled. |
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You place a call, but a | Make sure the settings are correct in your |
connection can’t be | communications application. |
made |
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After making a call you | Make sure the tone or pulse selection in your |
can’t hear a ring | communications application is set correctly. |
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Communication is cut | The computer will automatically cut off |
off unexpectedly | communication when connection with the carrier |
| is not successful for a set time interval. Try |
| lengthening this time interval. |
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A CONNECT display | Check the error control setting in your |
is quickly replaced by | communications application. |
NO CARRIER |
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Character display | In data transmission, make sure the parity bit |
becomes garbled | and stop bit settings correspond with those of |
during a | the remote computer. |
communication | Check the flow control and communication |
| |
| protocol. |
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You cannot receive an | Check the rings before auto answer setting in |
incoming call | your communications application. |
| If problems persist, contact your dealer. |
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Satellite A30 Series |
