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Troubleshooting
Software
The problems may be caused by your software or diskette. If you cannot load a software package, the media may be damaged or the program might be corrupted. Try loading another copy of the software.
If an error message appears while you are using a software package, check the software documentation. These documents usually include a problem solving section or a summary of error messages.
Next, check any error messages in the OS documentation.
Hardware
If you cannot find a software problem, check your hard- ware. First run through the items in the preliminary checklist above. If you still cannot correct the problem, try to identify the source. The next section provides checklists for individual components and peripherals.
Hardware and system checklist
This section discusses problems caused by your computer’s hardware or attached peripherals. Basic problems may occur in the following areas:
■ System | ■ PC Card |
■ Self test | ■ Printer |
■ Power | ■ Monitor |
■ Overheating power down | ■ Sound system |
■ AC Power | ■ Pointing device |
■ Battery | ■ USB |
■ Password | ■ TV output signal |
■ Keyboard | ■ Standby/Hibernation |
■ LCD panel | ■ Memory expansion |
■ Hard disk drive | ■ Modem |
■ | ■ i.LINK (IEEE1394) |
■ DVD Multi drive | ■ Wireless LAN |
■ | ■ LAN |
■ | ■ Infrared port |
■ |
|
System start-up
When the computer does not start properly, check the following items:
■Self Test
■Power Sources
■
Satellite A30 Series |