Troubleshooting
Hard disk drive
Problem | Procedure |
|
|
Computer does not | Insert a system diskette and reboot. |
boot from hard drive | There may be a problem with your operating |
| |
| system files. Refer to your OS documentation. |
|
|
Slow performance | Your files may be fragmented. Run SCANDISK |
| and defragmenter to check the condition of your |
| files and disk. Refer to your OS documentation |
| or online HELP for information on running |
| SCANDISK and the defragmenter. |
| Contact your dealer if the problems continue. |
|
|
Optical media device
For more information, refer to Chapter 2, The Grand Tour, and to Chapter 4, Operating Basics.
ProblemProcedure
You cannot access a Make sure the drive’s drawer is securely closed.
disc in the drive | Press gently until it clicks into place. |
| Open the drawer and make sure the disc is |
| properly seated. It should lie flat with the label |
| facing up. |
| A foreign object in the drawer could block laser |
| light from reading the disc. Make sure there is no |
| obstruction. Remove any foreign object. |
| Check whether the disc is dirty. If necessary, |
| wipe it with a clean cloth dipped in water or a |
| neutral cleaner. See the Disk care section in |
| Chapter 4, Operating Basics, for details on |
| cleaning. |
| Check your config.sys and autoexec.bat files to |
| make sure they have the necessary drivers and |
| execution lines. |
|
|
Satellite A30 Series |
