5 TROUBLESHOOTING

Phenomenon

Usual cause

Countermeasure

Copy paper jams.

Copy paper not acceptable

Check if the copy paper is acceptable for

 

for the equipment is being

the equipment.

 

used.

P.31 “Paper types not acceptable”

 

The size of the copy paper in

Register the size of the placed copy paper

 

the drawer or on the bypass

properly.

 

tray is not registered prop-

P.36 “Preparation 3 - Registering Size

 

erly in the equipment.

of Paper Placed”

 

 

P.49 “Bypass copying”

 

Jammed paper is located in

Use the paper jam position lamp to

 

a place you cannot see eas-

recheck the position where the paper jam

 

ily.

has occurred.

 

 

P.75 “Paper Jams”

 

There is no gap between the

Adjust the gap between the side guides

 

side guides and paper in the

and the paper properly.

 

drawer. Or the gap is too

P.32 “Placing paper in drawers”

 

wide.

 

Multiple feeding occurs.

Paper is clinging to each

Fan the paper well and place it again.

 

other.

 

Image trouble

Phenomenon

Usual cause

Countermeasure

The density of the copy

Toner has run out.

The toner lamp blinks when toner has run

image is light.

 

out. Replace the toner cartridge if it is

 

 

blinking.

 

 

P.85 “Replacing Toner Cartridge”

 

The copy density is set

Make the density darker if you use the

 

lighter.

manual copy density mode. Or use the

 

 

automatic copy density mode.

 

The transfer charger wire is

Clean the transfer charger wire.

 

dirty.

P.98 “Cleaning transfer charger”

The density of the copy

The copy density is set

Make the density lighter if you use the

image is dark.

darker.

manual copy density mode. Or use the

 

 

automatic copy density mode.

The copied image is stained.

The Automatic Document

Lower them fully to block outside light.

 

Feeder (optional) or the

 

 

Platen Cover (optional) is not

 

 

lowered fully.

 

 

The original glass, platen

Clean them.

 

sheet, scanning area or

P.96 “Daily Inspection”

 

guides are dirty.

 

 

The copy density is set

Make the density lighter if you use the

 

darker.

manual copy density mode. Or use the

 

 

automatic copy density mode.

 

Highly transparent originals

Place a blank sheet of paper, the same

 

such as OHP films or tracing

size as the original or larger, over the orig-

 

paper are used.

inal.

92 Before Calling Service Technician

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Toshiba DP-1810 manual Image trouble