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5 TROUBLESHOOTING
Phenomenon | Usual cause | Countermeasure |
Copy paper jams. | Copy paper not acceptable | Check if the copy paper is acceptable for |
| for the equipment is being | the equipment. |
| used. | P.31 “Paper types not acceptable” |
| The size of the copy paper in | Register the size of the placed copy paper |
| the drawer or on the bypass | properly. |
| tray is not registered prop- | P.36 “Preparation 3 - Registering Size |
| erly in the equipment. | of Paper Placed” |
|
| P.49 “Bypass copying” |
| Jammed paper is located in | Use the paper jam position lamp to |
| a place you cannot see eas- | recheck the position where the paper jam |
| ily. | has occurred. |
|
| P.75 “Paper Jams” |
| There is no gap between the | Adjust the gap between the side guides |
| side guides and paper in the | and the paper properly. |
| drawer. Or the gap is too | P.32 “Placing paper in drawers” |
| wide. |
|
Multiple feeding occurs. | Paper is clinging to each | Fan the paper well and place it again. |
| other. |
|
Image trouble
Phenomenon | Usual cause | Countermeasure |
The density of the copy | Toner has run out. | The toner lamp blinks when toner has run |
image is light. |
| out. Replace the toner cartridge if it is |
|
| blinking. |
|
| P.85 “Replacing Toner Cartridge” |
| The copy density is set | Make the density darker if you use the |
| lighter. | manual copy density mode. Or use the |
|
| automatic copy density mode. |
| The transfer charger wire is | Clean the transfer charger wire. |
| dirty. | P.98 “Cleaning transfer charger” |
The density of the copy | The copy density is set | Make the density lighter if you use the |
image is dark. | darker. | manual copy density mode. Or use the |
|
| automatic copy density mode. |
The copied image is stained. | The Automatic Document | Lower them fully to block outside light. |
| Feeder (optional) or the |
|
| Platen Cover (optional) is not |
|
| lowered fully. |
|
| The original glass, platen | Clean them. |
| sheet, scanning area or | P.96 “Daily Inspection” |
| guides are dirty. |
|
| The copy density is set | Make the density lighter if you use the |
| darker. | manual copy density mode. Or use the |
|
| automatic copy density mode. |
| Highly transparent originals | Place a blank sheet of paper, the same |
| such as OHP films or tracing | size as the original or larger, over the orig- |
| paper are used. | inal. |