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Troubleshooting
DVD Super Multi drive with double layer disc recording support or DVD Super Multi drive
For more information, refer to Chapter 4, Operating Basics.
Problem | Procedure |
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You cannot access a | Make sure the drive's drawer is securely closed. | |
disc in the drive | Press gently until it clicks into place. | |
| Open the drawer and make sure the disc is | |
| properly seated. It should lie flat with the label | |
| facing up. |
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| A foreign object in the drawer could block laser | |
| light from reading the disc. Make sure there is no | |
| obstruction. Remove any foreign object. | |
| Check whether the disc is dirty. If it is, wipe it with | |
| a clean cloth dipped in water or a neutral cleaner. | |
| See the Media care section in Chapter 4 for details | |
| on cleaning. |
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Some discs run | The software or hardware configuration may be | |
correctly, but others do | causing a problem. Make sure the hardware | |
not | configuration matches your software's needs. | |
| Check the disc's documentation. | |
| Check the type of disc you are using. The drive | |
| supports: |
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| * DVD+R (Double Layer) is |
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| supported by DVD Super Multi |
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| drive supporting double layer only |
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| Mode 2, |
(Form1, Form2), Enhanced CD
Check the region code on the DVD. It must match that on the DVD Super Multi drive.
TOSHIBA M50 |