Troubleshooting

 

 

 

 

Software

The problems may be caused by your software. If

 

 

you cannot load a software package, the media

 

 

may be damaged or the program might be

 

 

corrupted. Try loading another copy of the

 

 

software.

 

 

If an error message appears while you are using a

 

 

software package, check the software

 

 

documentation. These documents usually include

 

 

a problem solving section or a summary of error

 

 

messages.

 

 

Next, check any error messages in the operating

 

 

system documentation.

 

 

 

 

Hardware

If you cannot find a software problem, check your

 

 

hardware. First run through the items in the

 

 

preliminary checklist above. If you still cannot

 

 

correct the problem, try to identify the source. The

 

 

next section provides checklists for individual

 

 

components and peripherals.

 

 

 

Hardware and system checklist

This section discusses problems caused by your computer’s hardware or attached peripherals. Basic problems may occur in the following areas:

System start-up

PC Card

Self test

Real Time Clock

Power

Monitor

Overheating power down

Sound system

AC Power

Pointing device

Battery

USB

Password

LAN

Keyboard

Standby/Hibernation

LCD panel

Memory expansion

Hard disk drive

Modem

Memory cards

i.LINK (IEEE1394)

Wireless LAN

DVD Super Multi drive

CD-RW/DVD-ROM drive

Diskette drive

System start-up

When the computer does not start properly, check the following items:

Self Test

Power Sources

Power-on Password

TOSHIBA M50

9-3

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Toshiba M50 user manual Hardware and system checklist, System start-up, Software