Toshiba PROA660 manual Troubleshooting Flowchart

2 Troubleshooting Procedures

2.2Troubleshooting Flowchart

If you know the location of the malfunction, turn directly to the appropriate section of this chapter. If the problem is unspecified, use the flowchart in Figure 2-1 as a guide for determining which troubleshooting procedures to execute. Before performing any troubleshooting procedures, verify the following:

￿Ask the user if a password is registered, if it is, ask him or her to enter the password.

￿Verify with the customer that Toshiba Windows7 is installed on the hard disk. Operating systems that were not preinstalled by Toshiba can cause the computer to malfunction.

￿Make sure all optional equipment is removed from the computer.

￿Make sure the floppy disk drive, if installed, is empty. If no ODD module is installed, you should use an external ODD to run the diagnostics tests

SatelliteA660/ProA660 Series Maintenance Manual 5