Views and Controls, Call Monitor View | Toshiba Strata CTX instruction

The Grand Tour

Views and Controls

Views and Controls

The View Pane contains icons for Call Monitor, User Directory, Control Panel, and Administration views. Clicking an icon activates the corresponding work area view.

Call Monitor View

This view is used for controlling calls. It lists all current calls and has a toolbar for easy call control. The bottom portion of the screen has tabs for changing the lower window to items important to the Attendant. (See the window shown below).

Menu Bar	Toolbar Icons	Info Bar

Call Status	Call List
icons	Call Attributes

(See Appendix for definitions)

View

Pane

Tabs

6125

Status Bar

6	Strata CTX Attendant Console 09/02

Image 16

Toshiba Strata CTX manual Views and Controls, Call Monitor View

Contents

CTX Attendant Console User Guide Publication Information Toshiba America Information SYSTEMS, INC. Tais Toshiba America Information Systems, Inc Contents User Directory Introduction Conventions Calls attention to important instructions or information Related Documents/Media See Figure Introduction Grand Tour Grand Tour Attendant Keys Numeric Keypad Special Function Keys LDO Function and Volume Keys +HOS Views and Controls Call Monitor View Menu Bar Toolbars Info Bar Status Bar Login Call Processing $QVZHU Answering a Call Incoming Call To answer a specific call Releasing a CallTo make notes about a call To dial using the Keyboard Making a CallTo dial a number from an on-screen dial pad To redial the last number Call Completion To dial a Speed Dial Number BLF/DSS Dialing Status icons indicate these calling conditions To make a consultation transfer from the BLF/DSS tab To perform a blind transfer from the BLF/DSS tab Directory Dialing To Hold a call HoldTo retrieve a held call Blind Transfer Call TransferTo make a Supervised Transfer call Conference Calls Joining and Splitting a CallTo transfer a call to Voice Mail To split a three-way conference call Switching Between Source and Destination Parties Message WaitingTo release the last party from a conferencing call To set a message waiting light on a telephone To cancel a message waiting light on a telephone To reply to a message waiting call Paging To Page the Primary Page ZoneTo Page an Alternate Page Zone To make an Emergency To Pick Up a call at the Primary Location Call PickupTo Pick Up a call at an Alternate location To call the Primary Door Phone Call Door PhonesTo call the Alternate Door Phone To Unlock the Primary Door Door UnlockTo Unlock an Alternate Door To Park a call Call ParkTo retrieve a parked call Status To fix a Broken Database Link To change Date and Time Messages Tab To Save a Message for a User To Delete a Message for a User To Retrieve Messages for a userTo Print one or all messages To dial using Contact information Contacts Tab Call Processing User Directory Following fields appear in the User Directory list User Directory To add a new user to the directory User Directory DialogTo change a directory entry Button Name Control Panel Control Panel View Status Tab To change console status to Position Busy/Active To create Call Forward menu items To set the PC Date and Time Feature Keys Tab To store numbers onto keys F2~F10 Control Panel Administration5 Administration View Admin Tab Admin Tab contains the following sections Primary/Alternate Tab User & Dept. Tab Backup Log Files Appendix Call List Call Attribute Description Appendix Call List Index Index ~ P ~ T Index Index