Toshiba Strata CTX 2

The Grand Tour

2Strata CTX Attendant Console 09/02

The Strata CTX Attendant Console is provided on a PC with Microsoft® Windows®

2000 operating systems. It connects to the Strata CTX processor via the LAN as a

Customer Supported Telephony Application (CSTA). It also connects to a digital

station port for the speech path. The console consists of the following items:

•Pre-installed CTX Attendant Console software application

•Keyboard

•Special Attendant Keyboard stickers (CTX-KL-ATCON-VA). See “Attendant

Keys” on pages 3~5 for sticker placement.

•Mouse

The following customer-supplied items are needed:

•Color VGA monitor (600x800 pixels) or better

•Attendant Console Interface Unit (BATI), which connects to the BDKU or PDKU

station interface on the Strata CTX. Also, a handset and cradle (BATHC). A

headset can be optionally ordered

...or

a DKT3001 can be used as the station interface. If a headset is used, it connects to

the BHEU installed in the DKT3001. See “Important!” on page 9.

The Strata CTX670 system supports up to four, and the CTX100 supports up to two

Attendant Consoles. Multiple consoles automatically share the incoming call load on a

call-by-call rotation basis. Features such as O verflow, Position Busy, and Interposition

Call Transfer add to the efficiency of single or multiple console applications.

Contents

Main Publication Information Copyright 2002 Toshiba America Information Systems, Inc. Telecommunication Systems Division TOSHIBA AMERICA INFORMATION SYSTEMS, INC. (TAIS) Telecommunication Systems Division License Agreement Toshiba America Information Systems, Inc. Telecommunication Systems Division Limited Warranty Contents Introduction Chapter 1 The Grand Tour Chapter 2 Call Processing Page Introduction iv Conventions Related Documents/Media Page The Grand Tour 1 2 Attendant Keys Numeric Keypad 7UDQVIHU%OLQG 7UDQVIHU6XSY / Special Function Keys Function and Volume Keys Note If you place all the key stickers on your keyboard, you will have some leftover Down Left Right Views and Controls Call Monitor View Menu Bar The call monitor toolbar may also contain the following optional icons: Toolbars Call Handling Toolbar Icons Optional Toolbar Icons Info Bar Status Bar Call Processing 2 Login Call Processing Answering a Call (Incoming Call) (Supervised) Answering a Call (Incoming Call) To answer the highest ringing call, press $QVZHU(+) key on the keyboard ...or click the $QVZHU icon ...or double click on the entry. / Releasing a Call 12 Making a Call Call Completion 14 BLF/DSS Dialing Page 16 Directory Dialing Hold 18 Call Transfer Blind Transfer Conference Calls Joining and Splitting a Call 20 Switching Between Source and Destination Parties Message Waiting 22 Paging Call Pickup 24 Call Door Phones Door Unlock 26 Call Park Call Processing Status The functions and descriptions for the Attendant status are as follows: 28 Messages Tab Message Area Page Contacts Tab Page User Directory 3 34 User Directory Dialog 36 Page Page Status Tab 40 Feature Keys Tab Page Page 44 Administration View Admin Tab Administration The Admin Tab contains the following sections: Notes 46 Primary/Alternate Tab User & Dept. Tab 48 Backup Log Files Appendix Call List Appendix Call List 50 Index A B C 52 D E F H I J K L M N R S T U V