Grand Tour | Toshiba Strata CTX specification

The Grand Tour

The Strata CTX Attendant Console is provided on a PC with Microsoft® Windows® 2000 operating systems. It connects to the Strata CTX processor via the LAN as a Customer Supported Telephony Application (CSTA). It also connects to a digital station port for the speech path. The console consists of the following items:

•Pre-installed CTX Attendant Console software application

•Keyboard

•Special Attendant Keyboard stickers (CTX-KL-ATCON-VA). See “Attendant Keys” on pages 3~5 for sticker placement.

•Mouse

The following customer-supplied items are needed:

•Color VGA monitor (600x800 pixels) or better

•Attendant Console Interface Unit (BATI), which connects to the BDKU or PDKU station interface on the Strata CTX. Also, a handset and cradle (BATHC). A headset can be optionally ordered

...or

a DKT3001 can be used as the station interface. If a headset is used, it connects to the BHEU installed in the DKT3001. See “Important!” on page 9.

The Strata CTX670 system supports up to four, and the CTX100 supports up to two Attendant Consoles. Multiple consoles automatically share the incoming call load on a call-by-call rotation basis. Features such as Overflow, Position Busy, and Interposition Call Transfer add to the efficiency of single or multiple console applications.

2	Strata CTX Attendant Console 09/02

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Toshiba Strata CTX manual Grand Tour

Contents

CTX Attendant Console User Guide Publication Information Toshiba America Information SYSTEMS, INC. Tais Toshiba America Information Systems, Inc Contents User Directory Introduction Conventions Calls attention to important instructions or information Related Documents/Media See Figure Introduction Grand Tour Grand Tour Attendant Keys Numeric Keypad Special Function Keys LDO Function and Volume Keys +HOS Views and Controls Call Monitor View Menu Bar Toolbars Info Bar Status Bar Login Call Processing $QVZHU Answering a Call Incoming Call Releasing a Call To answer a specific callTo make notes about a call To dial using the Keyboard Making a CallTo dial a number from an on-screen dial pad To redial the last number Call Completion To dial a Speed Dial Number BLF/DSS Dialing Status icons indicate these calling conditions To make a consultation transfer from the BLF/DSS tab To perform a blind transfer from the BLF/DSS tab Directory Dialing Hold To Hold a callTo retrieve a held call Call Transfer Blind TransferTo make a Supervised Transfer call Conference Calls Joining and Splitting a CallTo transfer a call to Voice Mail To split a three-way conference call Switching Between Source and Destination Parties Message WaitingTo release the last party from a conferencing call To set a message waiting light on a telephone To cancel a message waiting light on a telephone To reply to a message waiting call Paging To Page the Primary Page ZoneTo Page an Alternate Page Zone To make an Emergency Call Pickup To Pick Up a call at the Primary LocationTo Pick Up a call at an Alternate location Call Door Phones To call the Primary Door PhoneTo call the Alternate Door Phone Door Unlock To Unlock the Primary DoorTo Unlock an Alternate Door Call Park To Park a callTo retrieve a parked call Status To fix a Broken Database Link To change Date and Time Messages Tab To Save a Message for a User To Retrieve Messages for a user To Delete a Message for a UserTo Print one or all messages To dial using Contact information Contacts Tab Call Processing User Directory Following fields appear in the User Directory list User Directory User Directory Dialog To add a new user to the directoryTo change a directory entry Button Name Control Panel Control Panel View Status Tab To change console status to Position Busy/Active To create Call Forward menu items To set the PC Date and Time Feature Keys Tab To store numbers onto keys F2~F10 Control Panel Administration5 Administration View Admin Tab Admin Tab contains the following sections Primary/Alternate Tab User & Dept. Tab Backup Log Files Appendix Call List Call Attribute Description Appendix Call List Index Index ~ P ~ T Index Index