Directory Dialing | Toshiba Strata CTX instruction

Call Processing

Making a Call

Directory Dialing

The Directory tab lists the names, extensions, status, Voice Mail (VM) box, and additional phone numbers of everyone in the directory. The status icons are the same as the BLF/DSS. There’s also a field for Notes (far right, not shown) on each entry.

1.Press 1H[W7DE on the keyboard to select the Directory tab.

2.Use the up or down arrows on the keyboard to select an individual.

3.Press 5HOHDVH7UDQVIHU (Enter)keyon the keyboard.

...or

1.Click the Directory tab (shown below).

2.Double click on an entry or select an entry and press 5HOHDVH7UDQVIHU (Enter) on the keyboard.

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16	Strata CTX Attendant Console 09/02

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Toshiba Strata CTX manual Directory Dialing

Contents

CTX Attendant Console User Guide Publication Information Toshiba America Information SYSTEMS, INC. Tais Toshiba America Information Systems, Inc Contents User Directory Introduction Conventions Calls attention to important instructions or information Related Documents/Media See Figure Introduction Grand Tour Grand Tour Attendant Keys Numeric Keypad Special Function Keys LDO Function and Volume Keys +HOS Views and Controls Call Monitor View Menu Bar Toolbars Info Bar Status Bar Login Call Processing $QVZHU Answering a Call Incoming Call To make notes about a call Releasing a CallTo answer a specific call To dial a number from an on-screen dial pad To dial using the KeyboardMaking a Call To redial the last number Call Completion To dial a Speed Dial Number BLF/DSS Dialing Status icons indicate these calling conditions To make a consultation transfer from the BLF/DSS tab To perform a blind transfer from the BLF/DSS tab Directory Dialing To retrieve a held call HoldTo Hold a call To make a Supervised Transfer call Call TransferBlind Transfer To transfer a call to Voice Mail Conference CallsJoining and Splitting a Call To split a three-way conference call To release the last party from a conferencing call Switching Between Source and Destination PartiesMessage Waiting To set a message waiting light on a telephone To cancel a message waiting light on a telephone To reply to a message waiting call To Page an Alternate Page Zone PagingTo Page the Primary Page Zone To make an Emergency To Pick Up a call at an Alternate location Call PickupTo Pick Up a call at the Primary Location To call the Alternate Door Phone Call Door PhonesTo call the Primary Door Phone To Unlock an Alternate Door Door UnlockTo Unlock the Primary Door To retrieve a parked call Call ParkTo Park a call Status To fix a Broken Database Link To change Date and Time Messages Tab To Save a Message for a User To Print one or all messages To Retrieve Messages for a userTo Delete a Message for a User To dial using Contact information Contacts Tab Call Processing User Directory Following fields appear in the User Directory list User Directory To change a directory entry User Directory DialogTo add a new user to the directory Button Name Control Panel Control Panel View Status Tab To change console status to Position Busy/Active To create Call Forward menu items To set the PC Date and Time Feature Keys Tab To store numbers onto keys F2~F10 Control Panel Administration5 Administration View Admin Tab Admin Tab contains the following sections Primary/Alternate Tab User & Dept. Tab Backup Log Files Appendix Call List Call Attribute Description Appendix Call List Index Index ~ P ~ T Index Index