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Strata CTX manual
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66 pages, 1.13 Mb
Telecommunication Systems Division
September 2002
CTX Attendant Console
User Guide
Digital Business Telephone Systems
Contents
Main
Publication Information
Copyright 2002 Toshiba America Information Systems, Inc. Telecommunication Systems Division
TOSHIBA AMERICA INFORMATION SYSTEMS, INC. (TAIS)
Telecommunication Systems Division License Agreement
Toshiba America Information Systems, Inc.
Telecommunication Systems Division
Limited Warranty
Contents
Introduction
Chapter 1 The Grand Tour
Chapter 2 Call Processing
Page
Introduction
iv
Conventions
Related Documents/Media
Page
The Grand Tour 1
2
Attendant Keys
Numeric Keypad
7UDQVIHU%OLQG
7UDQVIHU6XSY
/
Special Function Keys
Function and Volume Keys
Note If you place all the key stickers on your keyboard, you will have some leftover
Down
Left
Right
Views and Controls
Call Monitor View
Menu Bar
The call monitor toolbar may also contain the following optional icons:
Toolbars
Call Handling Toolbar Icons
Optional Toolbar Icons
Info Bar
Status Bar
Call Processing 2
Login
Call Processing
Answering a Call (Incoming Call)
(Supervised)
Answering a Call (Incoming Call)
To answer the highest ringing call,
press $QVZHU(+) key on the keyboard ...or click the $QVZHU icon ...or double click on the entry.
/
Releasing a Call
12
Making a Call
Call Completion
14
BLF/DSS Dialing
Page
16
Directory Dialing
Hold
18
Call Transfer
Blind Transfer
Conference Calls
Joining and Splitting a Call
20
Switching Between Source and Destination Parties
Message Waiting
22
Paging
Call Pickup
24
Call Door Phones
Door Unlock
26
Call Park
Call Processing
Status
The functions and descriptions for the Attendant status are as follows:
28
Messages Tab
Message Area
Page
Contacts Tab
Page
User Directory 3
34
User Directory Dialog
36
Page
Page
Status Tab
40
Feature Keys Tab
Page
Page
44
Administration View
Admin Tab
Administration
The Admin Tab contains the following sections:
Notes
46
Primary/Alternate Tab
User & Dept. Tab
48
Backup Log Files
Appendix Call List
Appendix Call List
50
Index
A
B
C
52
D
E
F
H
I
J
K
L
M
N
R
S
T
U
V