Introduction | Toshiba Strata CTX specification

Introduction

This guide is designed to provide instructions for the Strata CTX Attendant Console connected to Toshiba’s Strata CTX system. It provides step-by-step instructions on how to use the features and buttons of the Attendant screens.

This user guide is divided as follows:

•Chapter 1 – The Grand Tour includes information on the CTX Attendant Console keyboard, the Main Menu, Toolbar, and other features for the Console.

•Chapter 2 – Call Processing explains how to perform the most commonly-used features, including answering, calling, and transferring calls.

•Chapter 3 – User Directory explains how the Attendant can view and make changes to the user directory that lists employees and groups.

•Chapter 4 – Control Panel provides descriptions and instructions for making console settings. These settings include the console Night Transfer Mode, Setting System Date and Time, Call Forwarding, Call Overflow and other settings affecting how calls are handled during or after your shift.

•Chapter 5 – Administration describes various administrative features which affect the console’s capabilities.

•Appendix – Call List describes call status terms and reasons that appear in the Call List view.

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Toshiba Strata CTX manual Introduction

Contents

CTX Attendant Console User Guide Publication Information Toshiba America Information SYSTEMS, INC. Tais Toshiba America Information Systems, Inc Contents User Directory Introduction Calls attention to important instructions or information Conventions See Figure Related Documents/Media Introduction Grand Tour Grand Tour Numeric Keypad Attendant Keys LDO Special Function Keys +HOS Function and Volume Keys Call Monitor View Views and Controls Toolbars Menu Bar Status Bar Info Bar Call Processing Login Answering a Call Incoming Call $QVZHU To answer a specific call Releasing a CallTo make notes about a call To redial the last number To dial using the KeyboardMaking a Call To dial a number from an on-screen dial pad To dial a Speed Dial Number Call Completion Status icons indicate these calling conditions BLF/DSS Dialing To perform a blind transfer from the BLF/DSS tab To make a consultation transfer from the BLF/DSS tab Directory Dialing To Hold a call HoldTo retrieve a held call Blind Transfer Call TransferTo make a Supervised Transfer call To split a three-way conference call Conference CallsJoining and Splitting a Call To transfer a call to Voice Mail To set a message waiting light on a telephone Switching Between Source and Destination PartiesMessage Waiting To release the last party from a conferencing call To reply to a message waiting call To cancel a message waiting light on a telephone To make an Emergency PagingTo Page the Primary Page Zone To Page an Alternate Page Zone To Pick Up a call at the Primary Location Call PickupTo Pick Up a call at an Alternate location To call the Primary Door Phone Call Door PhonesTo call the Alternate Door Phone To Unlock the Primary Door Door UnlockTo Unlock an Alternate Door To Park a call Call ParkTo retrieve a parked call Status To change Date and Time To fix a Broken Database Link To Save a Message for a User Messages Tab To Delete a Message for a User To Retrieve Messages for a userTo Print one or all messages Contacts Tab To dial using Contact information Call Processing Following fields appear in the User Directory list User Directory User Directory To add a new user to the directory User Directory DialogTo change a directory entry Button Name Control Panel Control Panel View To change console status to Position Busy/Active Status Tab To set the PC Date and Time To create Call Forward menu items To store numbers onto keys F2~F10 Feature Keys Tab Control Panel Administration5 Admin Tab Administration View Admin Tab contains the following sections Primary/Alternate Tab User & Dept. Tab Backup Log Files Call Attribute Description Appendix Call List Appendix Call List Index Index ~ P ~ T Index Index