Call Processing | 2 |
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Many of the calling features in this chapter take advantage of the “hot” keyboard. When you start typing the name or extension number of an individual, the Strata CTX Attendant Console begins the dialing process or searches for a match in the directory for the person being dialed.
Important!
•If a DKT telephone is connected to the CTX Attendant Console PC, use the keyboard for all PC operations when the console is running. (When the console is in Position Busy, it is still running.)
•When the Attendant Console software is not running, the DKT3001 telephone can be used for regular calling. Calls intended for an Attendant when the software is not running will follow the Alternate Destination programmed in Strata CTX. Only calls directed to the DKT’s primary extension number will ring the phone.
•Also, if the handset interferes with the headset, you can unplug the handset while using the headset.
Login
1.To login, double click on the Strata CTX Attendant Console icon
....or click on the icon in the Microsoft Windows Start menu bar
...or select Start > Programs > Strata CTX Attendant > Strata CTX Attendant Console.
2.Select User ID.
3.Type the password (default is empty), press Enter or click OK.
Strata CTX Attendant Console 09/02 | 9 |
