$Qvzhu, Answering a Call Incoming Call | Toshiba Strata CTX manual

Call Processing

Answering a Call (Incoming Call)

Answering a Call (Incoming Call)

	1	2 ABC	3 EF	+	5HOHDVH
➤ To answer the highest ringing call,		#		Hold/	7UDQVIHU
press $QVZHU(+) key on the	Lock	/		—	5HWULHYH
	Num			Retrieve	$QVZHU
keyboard
...or click the $QVZHU icon	7 PRS	8 TUV	9 WXY
...or click the $QVZHU icon	Home		Pg Up	Answer	7UDQVIHU
				Answer
...or double click on the entry.				Transfer
...or double click on the entry.	4 GHI	5 JKL	7UDQVIHU(Blind)WR9RLFH(Blind)0DLO
	4 GHI	5 JKL	6 MNO
				Release
	End		Pg n
				Transfer	(Supervised)
				(Supv.)	(Supervised)
	0		Transfer.
	0		to VM
	Ins		Del	Enter
					6204

Press the Answer key. The highest ringing call is answered.

6212

Once a call is answered, that call is marked with the 6RXUFH&DOO icon and is colored green while connected to the Attendant.

10	Strata CTX Attendant Console 09/02

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Toshiba Strata CTX manual $Qvzhu, Answering a Call Incoming Call

Contents

CTX Attendant Console User Guide Publication Information Toshiba America Information SYSTEMS, INC. Tais Toshiba America Information Systems, Inc Contents User Directory Introduction Conventions Calls attention to important instructions or information Related Documents/Media See Figure Introduction Grand Tour Grand Tour Attendant Keys Numeric Keypad Special Function Keys LDO Function and Volume Keys +HOS Views and Controls Call Monitor View Menu Bar Toolbars Info Bar Status Bar Login Call Processing $QVZHU Answering a Call Incoming Call To make notes about a call Releasing a CallTo answer a specific call To dial using the Keyboard Making a CallTo dial a number from an on-screen dial pad To redial the last number Call Completion To dial a Speed Dial Number BLF/DSS Dialing Status icons indicate these calling conditions To make a consultation transfer from the BLF/DSS tab To perform a blind transfer from the BLF/DSS tab Directory Dialing To retrieve a held call HoldTo Hold a call To make a Supervised Transfer call Call TransferBlind Transfer Conference Calls Joining and Splitting a CallTo transfer a call to Voice Mail To split a three-way conference call Switching Between Source and Destination Parties Message WaitingTo release the last party from a conferencing call To set a message waiting light on a telephone To cancel a message waiting light on a telephone To reply to a message waiting call Paging To Page the Primary Page ZoneTo Page an Alternate Page Zone To make an Emergency To Pick Up a call at an Alternate location Call PickupTo Pick Up a call at the Primary Location To call the Alternate Door Phone Call Door PhonesTo call the Primary Door Phone To Unlock an Alternate Door Door UnlockTo Unlock the Primary Door To retrieve a parked call Call ParkTo Park a call Status To fix a Broken Database Link To change Date and Time Messages Tab To Save a Message for a User To Print one or all messages To Retrieve Messages for a userTo Delete a Message for a User To dial using Contact information Contacts Tab Call Processing User Directory Following fields appear in the User Directory list User Directory To change a directory entry User Directory DialogTo add a new user to the directory Button Name Control Panel Control Panel View Status Tab To change console status to Position Busy/Active To create Call Forward menu items To set the PC Date and Time Feature Keys Tab To store numbers onto keys F2~F10 Control Panel Administration5 Administration View Admin Tab Admin Tab contains the following sections Primary/Alternate Tab User & Dept. Tab Backup Log Files Appendix Call List Call Attribute Description Appendix Call List Index Index ~ P ~ T Index Index