Toshiba Strata CTX manual

Call Processing

Making a Call

➤To make a consultation transfer from the BLF/DSS tab

1.With a connected call, click on the destination party. Your console shows “Announce” and you can announce the call.

2.Press 7UDQVIHU ((QWHU) on the keyboard to send the call to the destination party.

➤To perform a blind transfer from the BLF/DSS tab

➤ With a connected call, double-click on the destination party. The call immediately leaves the console and calls the destination.

Note You can customize the order of the names from the User Directory. See Chapter 3 – User Directory for more details.

Strata CTX Attendant Console 09/02

15

Image 25

Toshiba Strata CTX To make a consultation transfer from the BLF/DSS tab, To perform a blind transfer from the BLF/DSS tab

Contents

CTX Attendant Console User Guide Publication Information Toshiba America Information SYSTEMS, INC. Tais Toshiba America Information Systems, Inc Contents User Directory Introduction Calls attention to important instructions or information Conventions See Figure Related Documents/Media Introduction Grand Tour Grand Tour Numeric Keypad Attendant Keys LDO Special Function Keys +HOS Function and Volume Keys Call Monitor View Views and Controls Toolbars Menu Bar Status Bar Info Bar Call Processing Login Answering a Call Incoming Call $QVZHU To answer a specific call Releasing a CallTo make notes about a call Making a Call To dial using the KeyboardTo dial a number from an on-screen dial pad To redial the last number To dial a Speed Dial Number Call Completion Status icons indicate these calling conditions BLF/DSS Dialing To perform a blind transfer from the BLF/DSS tab To make a consultation transfer from the BLF/DSS tab Directory Dialing To Hold a call HoldTo retrieve a held call Blind Transfer Call TransferTo make a Supervised Transfer call Joining and Splitting a Call Conference CallsTo transfer a call to Voice Mail To split a three-way conference call Message Waiting Switching Between Source and Destination PartiesTo release the last party from a conferencing call To set a message waiting light on a telephone To reply to a message waiting call To cancel a message waiting light on a telephone To Page the Primary Page Zone PagingTo Page an Alternate Page Zone To make an Emergency To Pick Up a call at the Primary Location Call PickupTo Pick Up a call at an Alternate location To call the Primary Door Phone Call Door PhonesTo call the Alternate Door Phone To Unlock the Primary Door Door UnlockTo Unlock an Alternate Door To Park a call Call ParkTo retrieve a parked call Status To change Date and Time To fix a Broken Database Link To Save a Message for a User Messages Tab To Delete a Message for a User To Retrieve Messages for a userTo Print one or all messages Contacts Tab To dial using Contact information Call Processing Following fields appear in the User Directory list User Directory User Directory To add a new user to the directory User Directory DialogTo change a directory entry Button Name Control Panel Control Panel View To change console status to Position Busy/Active Status Tab To set the PC Date and Time To create Call Forward menu items To store numbers onto keys F2~F10 Feature Keys Tab Control Panel Administration5 Admin Tab Administration View Admin Tab contains the following sections Primary/Alternate Tab User & Dept. Tab Backup Log Files Call Attribute Description Appendix Call List Appendix Call List Index Index ~ P ~ T Index Index