Contents | Toshiba Strata CTX manual

Contents

Introduction
Conventions	iv
Related Documents/Media	v
Chapter 1 – The Grand Tour
Attendant Keys	3
Numeric Keypad	3
Special Function Keys	4
Function and Volume Keys	5
Views and Controls	6
Call Monitor View	6
Menu Bar	7
Toolbars	7
Info Bar	8
Status Bar	8
Chapter 2 – Call Processing
Login	9
Answering a Call (Incoming Call)	10
Releasing a Call	11
Making a Call	12
Call Completion	13
BLF/DSS Dialing	14
Directory Dialing	16
Hold	17

Strata CTX Attendant Console 08/02

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Toshiba Strata CTX manual Contents

Contents

CTX Attendant Console User Guide Publication Information Toshiba America Information SYSTEMS, INC. Tais Toshiba America Information Systems, Inc Contents User Directory Introduction Calls attention to important instructions or information Conventions See Figure Related Documents/Media Introduction Grand Tour Grand Tour Numeric Keypad Attendant Keys LDO Special Function Keys +HOS Function and Volume Keys Call Monitor View Views and Controls Toolbars Menu Bar Status Bar Info Bar Call Processing Login Answering a Call Incoming Call $QVZHU To make notes about a call Releasing a CallTo answer a specific call Making a Call To dial using the KeyboardTo dial a number from an on-screen dial pad To redial the last number To dial a Speed Dial Number Call Completion Status icons indicate these calling conditions BLF/DSS Dialing To perform a blind transfer from the BLF/DSS tab To make a consultation transfer from the BLF/DSS tab Directory Dialing To retrieve a held call HoldTo Hold a call To make a Supervised Transfer call Call TransferBlind Transfer Joining and Splitting a Call Conference CallsTo transfer a call to Voice Mail To split a three-way conference call Message Waiting Switching Between Source and Destination PartiesTo release the last party from a conferencing call To set a message waiting light on a telephone To reply to a message waiting call To cancel a message waiting light on a telephone To Page the Primary Page Zone PagingTo Page an Alternate Page Zone To make an Emergency To Pick Up a call at an Alternate location Call PickupTo Pick Up a call at the Primary Location To call the Alternate Door Phone Call Door PhonesTo call the Primary Door Phone To Unlock an Alternate Door Door UnlockTo Unlock the Primary Door To retrieve a parked call Call ParkTo Park a call Status To change Date and Time To fix a Broken Database Link To Save a Message for a User Messages Tab To Print one or all messages To Retrieve Messages for a userTo Delete a Message for a User Contacts Tab To dial using Contact information Call Processing Following fields appear in the User Directory list User Directory User Directory To change a directory entry User Directory DialogTo add a new user to the directory Button Name Control Panel Control Panel View To change console status to Position Busy/Active Status Tab To set the PC Date and Time To create Call Forward menu items To store numbers onto keys F2~F10 Feature Keys Tab Control Panel Administration5 Admin Tab Administration View Admin Tab contains the following sections Primary/Alternate Tab User & Dept. Tab Backup Log Files Call Attribute Description Appendix Call List Appendix Call List Index Index ~ P ~ T Index Index