Control Panel
Control Panel View
Strata CTX Attendant Console 09/02 39
Status Tab
The status tab enables you to view and edit details of the status bar items. The fields
displayed on the screen are explained in the table below.
Position Busy/Active
When there are multiple Attendant consoles to handle calls, you can place a console i n
Position Busy status. Held and transfer recalls continue to ring the console that
processed them. When the last console in the Attendant group is placed in Position
Busy mode, the entire group is considered unattended. All calls will be directed to
Night Transfer location when the entire group is unattended.
The console is placed in a Position Busy Pending state if you are connected to a call,
making an outgoing call, holding, or if you are in ring transfer mode. During this state,
the console cannot receive any new calls. When you have completed call han dling, the
console enters Position Busy mode.
➤To change console status to Position Busy/Active
Overflow On/Off
Night Transfer
You can set the console to transfer after-hours calls to a different station. After Hours
call routing can be set for three different modes: Day, Day2, and Night mode based
upon settings in the Strata CTX system.
1. Click the &RQWURO3DQHO icon.
2. Select the Status tab, then use the drop-down list to select Position Busy or
Position Active.
1. Click the &RQWURO3DQHO icon.
2. From the Status tab, use the pull down the li st to select the Overflow On/
Overflow Off.
1. Click the &RQWURO3DQHO icon.
2. From the Status tab, use the pull down the list to select Day, Day2, or Night mode.