Releasing a Call, To answer a specific call | Toshiba Strata CTX

Call Processing

Releasing a Call

➤To answer a specific call

➤Highlight the call using the Up/Down arrows on your keyboard, then press

$QVZHU

...or double click on the call to answer.

➤To make notes about a call

➤Click the Prompt/Notes tab, then click in the text area with your cursor and type notes (shown below). The notes disappear when you disconnect the call.

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Releasing a Call

➤While on an active call, press 5HOHDVH(Enter) on the keyboard

...or click the 5HOHDVH icon

...or select Call > Release.

Strata CTX Attendant Console 09/02

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Toshiba Strata CTX manual Releasing a Call, To answer a specific call, To make notes about a call

Contents

CTX Attendant Console User Guide Publication Information Toshiba America Information SYSTEMS, INC. Tais Toshiba America Information Systems, Inc Contents User Directory Introduction Calls attention to important instructions or information Conventions See Figure Related Documents/Media Introduction Grand Tour Grand Tour Numeric Keypad Attendant Keys LDO Special Function Keys +HOS Function and Volume Keys Call Monitor View Views and Controls Toolbars Menu Bar Status Bar Info Bar Call Processing Login Answering a Call Incoming Call $QVZHU Releasing a Call To answer a specific callTo make notes about a call Making a Call To dial using the KeyboardTo dial a number from an on-screen dial pad To redial the last number To dial a Speed Dial Number Call Completion Status icons indicate these calling conditions BLF/DSS Dialing To perform a blind transfer from the BLF/DSS tab To make a consultation transfer from the BLF/DSS tab Directory Dialing Hold To Hold a callTo retrieve a held call Call Transfer Blind TransferTo make a Supervised Transfer call Joining and Splitting a Call Conference CallsTo transfer a call to Voice Mail To split a three-way conference call Message Waiting Switching Between Source and Destination PartiesTo release the last party from a conferencing call To set a message waiting light on a telephone To reply to a message waiting call To cancel a message waiting light on a telephone To Page the Primary Page Zone PagingTo Page an Alternate Page Zone To make an Emergency Call Pickup To Pick Up a call at the Primary LocationTo Pick Up a call at an Alternate location Call Door Phones To call the Primary Door PhoneTo call the Alternate Door Phone Door Unlock To Unlock the Primary DoorTo Unlock an Alternate Door Call Park To Park a callTo retrieve a parked call Status To change Date and Time To fix a Broken Database Link To Save a Message for a User Messages Tab To Retrieve Messages for a user To Delete a Message for a UserTo Print one or all messages Contacts Tab To dial using Contact information Call Processing Following fields appear in the User Directory list User Directory User Directory User Directory Dialog To add a new user to the directoryTo change a directory entry Button Name Control Panel Control Panel View To change console status to Position Busy/Active Status Tab To set the PC Date and Time To create Call Forward menu items To store numbers onto keys F2~F10 Feature Keys Tab Control Panel Administration5 Admin Tab Administration View Admin Tab contains the following sections Primary/Alternate Tab User & Dept. Tab Backup Log Files Call Attribute Description Appendix Call List Appendix Call List Index Index ~ P ~ T Index Index