Toshiba Strata CTX Releasing a Call

Call Processing

Releasing a Call

Strata CTX Attendant Console 09/02 11

➤To answer a specific call

➤Highlight the call using the Up/Down arrows on your keyboard, then press

$QVZHU

...or double click on the call to answer.

➤To make notes about a call

➤Click the Prompt/Notes tab, then click in the text area with your cursor and type

notes (shown below). The notes disappear when you disconnect the call.

Releasing a Call

➤While on an active call, press 5HOHDVH(Enter) on the keyboard

...or click the 5HOHDVH icon

...or select Call > Release.

6428

Contents

Main Publication Information Copyright 2002 Toshiba America Information Systems, Inc. Telecommunication Systems Division TOSHIBA AMERICA INFORMATION SYSTEMS, INC. (TAIS) Telecommunication Systems Division License Agreement Toshiba America Information Systems, Inc. Telecommunication Systems Division Limited Warranty Contents Introduction Chapter 1 The Grand Tour Chapter 2 Call Processing Page Introduction iv Conventions Related Documents/Media Page The Grand Tour 1 2 Attendant Keys Numeric Keypad 7UDQVIHU%OLQG 7UDQVIHU6XSY / Special Function Keys Function and Volume Keys Note If you place all the key stickers on your keyboard, you will have some leftover Down Left Right Views and Controls Call Monitor View Menu Bar The call monitor toolbar may also contain the following optional icons: Toolbars Call Handling Toolbar Icons Optional Toolbar Icons Info Bar Status Bar Call Processing 2 Login Call Processing Answering a Call (Incoming Call) (Supervised) Answering a Call (Incoming Call) To answer the highest ringing call, press $QVZHU(+) key on the keyboard ...or click the $QVZHU icon ...or double click on the entry. / Releasing a Call 12 Making a Call Call Completion 14 BLF/DSS Dialing Page 16 Directory Dialing Hold 18 Call Transfer Blind Transfer Conference Calls Joining and Splitting a Call 20 Switching Between Source and Destination Parties Message Waiting 22 Paging Call Pickup 24 Call Door Phones Door Unlock 26 Call Park Call Processing Status The functions and descriptions for the Attendant status are as follows: 28 Messages Tab Message Area Page Contacts Tab Page User Directory 3 34 User Directory Dialog 36 Page Page Status Tab 40 Feature Keys Tab Page Page 44 Administration View Admin Tab Administration The Admin Tab contains the following sections: Notes 46 Primary/Alternate Tab User & Dept. Tab 48 Backup Log Files Appendix Call List Appendix Call List 50 Index A B C 52 D E F H I J K L M N R S T U V