Troubleshooting
Problem | Suggestion | |
The battery does not | • | Charge the battery in the handset for 16 hours. For optimum daily performance, return the |
hold a charge. |
| handset to its base when not in use. |
| • You may need to purchase a new battery, please refer to the Batteries section of this user’s | |
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| manual. |
| • Your phone might be malfunctioning. Please refer to the Warranty section of this user’s manual | |
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| for further instruction. |
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If you subscribe to DSL | If you hear noise during conversations and/or your caller ID features aren’t functioning properly, | |
service | install a noise filter to the telephone line between the base unit and the telephone line jack. | |
| Contact your DSL provider to obtain a noise filter. | |
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I get noise, static, | • | Other electronic products can cause interference with your cordless phone. Try installing |
or weak signal even |
| your phone as far away from these types of electronic devices as possible: wireless routers, |
when I’m near the |
| radios, radio towers, pager towers, cell phones, intercoms, room monitors, televisions, personal |
base. |
| computers, kitchen appliances and other cordless phones. |
| • | Microwaves operate on the same frequency as your phone. It is normal to experience static |
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| on your phone while the microwave is running. Do not install this phone in the same outlet or |
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| near the microwave. |
| • If your phone is plugged in with a modem or surge protector, plug the phone (or modem/surge | |
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| protector) into a different location. If this solves the problem, |
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| farther apart from one another, or use a different surge protector. |
| • Relocate your phone to a higher location. The phone will likely get better reception not installed | |
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| in a low area. |
| • | If the other phones in your home are having the issue, the problem is in your wiring or local |
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| service. Contact your local telephone company (charges may apply.) |
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44 | www.vtechphones.com |
