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Problem Suggestion
The battery does not
hold a charge
• Charge the battery in the h andset for 16 hours For opti mum daily per formance, return the
handset to its base when not in use
• You may need to pur chase a new battery, please refer to t he Batteries section of this user’s
manual
• Your phone might be malfunctioning Please refer to the Warranty section of this user’s manual
for further instructi on
If you subscribe to DSL
service
If you hear noise during conversations and/or your call er ID features aren’t functioning properly,
install a noise lter to the telephone line between the base unit and the teleph one line jack.
Contact your DSL provider to obt ain a noise lter.
I get noise, static,
or weak signal even
when I’m near the
base
• Other electronic products can cause interf erence with your c ordless pho ne Try i nstalling
your phone as far away from these types of electro nic devices as possibl e: wireless routers,
radios, radio towers, pager towers, cell phones, intercoms, room monitors, televisions, personal
computers, kitchen app liances and other cordless phon es
• Microwaves operate on the same frequency as your ph one It is normal to experience static
on your phone while the microwave is r unning Do not install this phone in t he same outlet or
near the microwave
• If your phone is plugged in with a modem or surge protector, plug the phone (or modem/surge
protector) into a different lo cation If this solves the problem, re -locate your phone or modem
farther apart from one an other, or use a different surge protector
• Reloc ate your phone to a higher location The phone will likely get better reception not installed
in a low area
• If t he other phones in your home are having the issue, the probl em is in your wiring or local
service Contact your lo cal telephone company (charges may app ly )
Troubleshooting