Image Quality Problem Solving, Problem Cause Solution

Image Quality Problem Solving

Use the chart below as an aid to identifying and solving a variety of image quality problems.

Problem	Cause	Solution
Portions of the prints are		1.	Check/replace the media
Portions of the prints are	Media may be damp	2.	Ensure media is stored in a bag
deleted	Media may be damp	2.	Ensure media is stored in a bag
deleted		3.	Enable media heaters.
		3.	Enable media heaters.
	The print density is too light	1.	Increase the print density
Prints are light overall	The print density is too light	2.	Check toner supply
		2.	Check toner supply
	The image LED Print Head	1.	Press the exposure and wire
	The image LED Print Head	1.	Press the exposure and wire
	and charge wire may be dirty		clean buttons
Wrinkles on Tracing Paper	Media may be too dry	1.	Ensure media is stored in a bag
Wrinkles on Tracing Paper	Media may be too dry	2.	Disable media heaters.
		2.	Disable media heaters.
Lines or banding on prints in	The image LED Print Head	1.	Press the exposure clean button
the print direction	may be dirty	1.	Press the exposure clean button
the print direction	may be dirty
		1.	Refer to User Mode 6 and
Light or fuzzy image on film	Film characteristic		change the detack lamp control
			setting
	Media	1.	Check/replace the media
Trail edge deletions		1.	Adjust image size away from trail
Trail edge deletions	Image too close to trail edge		edge.
	Image too close to trail edge	2.	Increase the trail edge margin
		2.	Increase the trail edge margin
			setting using AccXES tools

XEROX WIDE FORMAT 721P PRINTER OPERATOR MANUAL