Xerox 721P manual Error Codes, Printer Errors E-XX, Error Code Cause Treatment

PROBLEM SOLVING

Error Codes

Printer Errors (E-XX)

When a printer error “E-XX” occurs, follow the instructions below and check the entire paper path for jams. If the problem cannot be solved, follow the “Calling For Service” instructions located at the end of this chapter.

Error Code

MF	Exit
D1	PF
D2
	Copy Density	Menu	Enter	Online
D3	D4

Error Code	Cause	Treatment
E-01	There is a problem with the fuser	Press power off, then on. If problem still
	temperature.	exists, call for service.
E-02	The fuser is over-temperature.	Press power off, then on. If problem still
		exists, call for service.
E-05	There is a drum motor error.	Clear all jams from the printer then press
		power off, then on. If problem still exists,
		call for service.
E-06	There is a problem with the printer.	Press power off, then on. If problem still
		exists, call for service.
E-07	There is a cutter motor error.	Clear all jams from the printer then rotate
		the cutter handle so that the green
		indicator is in the cutout. Press power off,
		then on. If problem still exists, call for
		service.
E-13	There is a paper feed motor error.	Clear all jams from the printer then press
		power off, then on. If problem still exists,
		call for service.
E-14	There is a fuser motor error.	Press power off, then on. If problem still
		exists, call for service.
E-16	There is a wire cleaning motor error.	Press power off, then on. Perform the
		wire cleaning procedure again. If problem
		still exists, call for service.
E-21	There is a fuser thermostat error.	Press power off, then on. If problem still
		exists, call for service.
E-23	There is an LED Head cleaning error.	Press power off, then on. Perform the
		LED Head cleaning procedure again. If
		problem still exists, call for service.
E-49	There is a developer position motor error.	Press power off, then on. If problem still
		exists, call for service.

XEROX WIDE FORMAT 721P PRINTER OPERATOR MANUAL 45