Troubleshooting

LCD Error Conditions and Warnings

LCD Error Conditions and Warnings

The LCD displays error condition messages and warnings if the printer detects a problem. The messages, along with their causes and solutions, are listed below.

Error Conditions

Error condition — RIBBON OUT

Problem

Solution

 

 

In thermal transfer mode, the

Load the ribbon correctly. See Load the

ribbon is not loaded or loaded

Ribbon on page 54.

incorrectly.

 

In thermal transfer mode, the

Perform the media and ribbon sensor

ribbon sensor is not sensing

calibration (see page 15).

correctly loaded ribbon.

 

 

 

Error condition — RIBBON IN

Problem

Solution

 

 

In direct thermal mode, when

Put the printer in direct thermal mode via

ribbon is not used:

the front panel and remove ribbon.

 

Ensure that the printer driver or software

 

settings are correctly set.

 

 

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Z4Mplus and Z6Mplus User Guide