P-2302HW/HWL-P1 Series User’s Guide

23.3 Problems with the WAN

Table 129 Troubleshooting the WAN

PROBLEM

CORRECTIVE ACTION

 

 

The WAN light is

Check the Ethernet cable and connections between the ZyXEL Device WAN port

off.

and DSL modem or switch that it is connected to.

I cannot get a

The ISP provides the WAN IP address after authenticating you. Authentication

WAN IP address

may be through the user name and password, the MAC address or the host name.

from the ISP. (The

The username and password apply to PPPoE encapsulation only. Make sure that

INTERNET light is

red.)

you have entered the correct Service Type, User Name and Password (be sure

to use the correct case). Refer to Section 6.1.1 on page 105.

 

I cannot access

Make sure the ZyXEL Device is turned on and connected to the network.

the Internet.

Verify your WAN settings. Refer to Chapter 6 on page 105.

 

 

Make sure you entered the correct user name and password.

 

 

The Internet

If you use PPPoE encapsulation, check the idle time-out setting. Refer to Section

connection

6.2.3 on page 110.

disconnects.

Contact your ISP.

 

 

 

23.4 Problems Accessing the ZyXEL Device

Table 130 Troubleshooting Accessing Your Device

PROBLEM

CORRECTIVE ACTION

 

 

I cannot

The default password is “1234”. Make sure that you enter the correct password.

access the

If you have changed the password and have now forgotten it, you will need to upload

ZyXEL Device.

the default configuration file. This restores all of the factory defaults including the

 

password.

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Chapter 23 Troubleshooting